Office Manager

Office Manager – National Law Firm

Location: Providence, RI

Employment Type: Full-Time

$80,000.00/yr - $90,000.00/yr

• Provide on-site leadership by modeling collaboration, accountability, and service-oriented behavior for administrative and operational staff.
• Supervise local administrative personnel, including legal support professionals and office services staff. Deliver coaching, feedback, and performance guidance, escalating disciplinary matters in partnership with Workplace Operations and Human Resources.
• Assess staffing levels and workload distribution, reallocating tasks as needed to meet deadlines and maintain service standards.
• Communicate firm guidelines, internal protocols, and procedural updates to staff, ensuring clarity and compliance.
• Identify operational issues and contribute to problem-solving independently and in support of team members.
• Promote engagement and productivity through motivation strategies and process improvements.
• Monitor employee absences, leave usage, and coverage needs to maintain appropriate staffing.
• Coordinate daily and rotating schedules, including meal breaks, to ensure uninterrupted office coverage.
• Support talent acquisition efforts by assisting with candidate screening, onboarding, and training initiatives under the guidance of Operations leadership and HR.
• Oversee physical and electronic record organization, including coordination with external storage vendors.
• Assist with planning and executing internal events and employee programs, such as appreciation initiatives, seasonal gatherings, and firm-sponsored activities.
• Manage workplace logistics and facilities-related needs, including reception services, furniture planning, vendor coordination, repairs, maintenance, food service, and related expense tracking.
• Perform additional administrative or operational duties as assigned to support office effectiveness.

• Bachelor’s degree in business administration, human resources, management, or a related field.
• Minimum of three years in a supervisory or people-management role.
• Prior experience in a legal or professional services environment preferred.
• Proven ability to manage and support staff across multiple functional areas.
• Strong proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
• Experience with document management systems; familiarity with legal DMS platforms is a plus.
• Excellent organizational skills with the ability to manage competing priorities and meet deadlines.
• High discretion and professionalism when handling sensitive or confidential information.
• Strong interpersonal and communication skills for professional interactions with attorneys, staff, and external contacts via written, verbal, and in-person communication.
• Flexibility to adjust work hours as business needs require, including occasional extended workweeks.

• Ability to lift and transport materials weighing up to 50 pounds.
• Capability to access materials stored at various heights, including shelving up to eight feet.
• Primary duties involve prolonged seated work with regular walking, including stair use.
• Occasional physical activity such as bending, reaching, lifting, and standing is required.
• Visual acuity sufficient for sustained computer use and review of printed materials.
• Manual dexterity and auditory ability necessary for frequent phone use and in-person communication.

• Discretionary bonus, typically between 5–10% of salary
• Comprehensive benefits and professional development opportunities

• Medical insurance
• Vision insurance
• 401(k)

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.