Assistant Branch Manager

Assistant Branch Manager

Providence, RI

$85,000.00 - $95,000.00

The Assistant Branch Manager supports the Branch Manager by overseeing the efficient operation of the branch to ensure all operational functions are completely and properly performed by the staff. The Assistant Branch Manager is responsible for overseeing the bankers, ATM balancing, account opening and customer service duties. The Assistant Branch Manager must be proficient with all personal and business banking products and services.

Although not primarily responsible for account opening, the Assistant Branch Manager will be available to assist bankers during peak periods. The Assistant Branch Manager is responsible for coaching bankers to meet sales goals.

The Assistant Branch Manager supports the Branch Manager by overseeing the efficient operation of the branch to ensure all operational functions are completely and properly performed by the staff. The Assistant Branch Manager is responsible for overseeing the bankers, ATM balancing, account opening and customer service duties. The Assistant Branch Manager must be proficient with all personal and business banking products and services.

Although not primarily responsible for account opening, the Assistant Branch Manager will be available to assist bankers during peak periods. The Assistant Branch Manager is responsible for coaching bankers to meet sales goals.

• Fully participates in the Bank’s “All In” incentive program. Consistently meets branch team goals.
• Responsible for coaching bankers on service standards, identifying customer needs and providing needs based solutions. Coaches team to deliver the highest level of customer experience and goal attainment.
• Conducts daily outbound calls to customers to look for opportunities to enhance customer relationships.
• Opens and closes the branch, following security procedures. Responsible for effective branch operations.
• Acts as a mentor and trainer for newly hired bankers includes completing monthly certifications for new bankers to determine proficiency and knowledge in role. Provides written action plans to develop bankers into fully proficient banker role.
• Facilitates meetings to disseminate operational information. Keeps staff informed of pertinent changes in operational policy and procedures.
• Prepares banker performance appraisals and performance improvement as required.
• Schedules bankers to insure adequate branch coverage at all times.
• Maintains adequate supplies at the Branch.
• Balances and troubleshoots ATM/debit card concerns.
• Maintains proper teller and vault cash levels, including ordering coin and currency.
• Reports facility/building concerns to maintenance.
• Responsible for making sound decisions with overriding and approving complex transactions.
• Meets with staff regarding branch security and safety issues. Maintains and tests alarms and other security devices.
• If selected, candidates must meet and follow all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and acquiring a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS).
• Participates in branch and bank community service activities
• Performs related and unrelated duties as may be needed.

• BA/BS degree preferred or equivalent retail operations.
• At least three (3) years of customer service and sales experience.
• Supervisory experience preferred.
• Must have excellent communication, problem solving, analytical, organizational, customer service and sales skills.
• Must be able to handle multiple tasks simultaneously.
• Individual must be proficient with technology and Microsoft Office, specifically word and excel.

• Travel independently to the position’s primary work location, other bank properties and work-related activities or events at locations outside the Bank.
• Effectively communicate and exchange accurate information and ideas so others will understand.
• Independently operate a computer and other office machinery, such as a calculator, copy machine, printer and software programs related to the position needed to complete…