Oncology Nurse, Patient Engagement

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Daymark Health is a value‑based oncology company redefining the cancer care experience for patients, providers, and health plans. Daymark’s comprehensive, personalized cancer care platform empowers patients with dedicated care navigation, symptom‑focused support, behavioral health care, and social resources. Combined with evidence‑based health interventions and a hybrid in‑person + virtual care model, Daymark is improving the overall cancer experience for patients, providers, and health plans – and setting a new standard in cancer care.

As an Oncology Nurse specializing in New Patient Engagement, you will be the first clinical touchpoint for patients and caregivers beginning their journey with Daymark Health. You will spend about 80% of your time on the phone, reaching out to individuals with cancer, building trust, answering questions, and guiding them into our program. The other 20% of your time will be spent delivering virtual oncology nursing care—supporting patients with symptom management, education, and care coordination.

This is a primarily virtual role (must be based in the U.S.), with the opportunity to meaningfully shape a patient’s first impression of Daymark.

In this role, patient outreach and enrollment is your primary focus, with 20% of your time going to clinical care support.

• Make 40+ outbound calls per day to prospective patients and caregivers to introduce Daymark’s oncology care program.
• Build trust and rapport quickly—listening with empathy, answering questions, and addressing concerns with clinical credibility.
• Guide patients through the enrollment process, obtaining consent, completing intake surveys, and escalating urgent needs.
• Respond to inbound calls and messages from patients and families, ensuring timely, compassionate, and accurate responses.
• Share patient feedback and barriers to access with internal teams to improve enrollment workflows.

• Provide virtual nursing care to patients post‑enrollment, including oncology‑focused education, symptom triage, and care coordination.
• Collaborate with Daymark’s multidisciplinary team (physicians, advanced practice providers, social workers, behavioral health, and health partners) to ensure continuity of care.
• Document clinical encounters accurately in the EHR and follow protocols for escalation of urgent needs.

• Master Daymark systems and tools. Become familiar with Daymark’s systems, tools, technology, and partners.
• Collaborate closely with Clinical Leadership. Work closely with Nurse Leaders and Medical Directors to ensure alignment with clinical protocols and best practices.
• Consistently meet or exceed daily outreach and enrollment goals.
• Have built strong trust with patients and caregivers, creating a smooth, compassionate entry into Daymark’s program.
• Have become a trusted voice on the phone—known for warmth, clarity, and professionalism.
• Contribute to improvements in our enrollment and care onboarding process by surfacing gaps and opportunities.

• Experience: A Bachelor of Science Degree in Nursing is required, along with a compact unrestricted registered nurse (RN required, with a Rhode Island license, or compact license). 2+ years of direct oncology nursing experience and the ability to communicate complex information clearly.
• Qualifications: Oncology‑related certifications such as Oncology Certified Nurse (OCN), Advanced Oncology Certified Nurse (AOCN), Advanced Oncology Certified Nurse Specialist (AOCNS), or Certified Case Manager (CCM) are strongly preferred or will be obtained within 2 years of hire.
• Tech‑Savvy: Comfortable with tools like Zoom, Google Suite, Slack, Salesforce, and EHRs. Adapts easily to new systems.
• Patient‑Centered & Relational: Energized by patient conversations and excels at building trust quickly over the phone.
• Organized & Proactive: Takes initiative, manages details with precision, and brings structure to dynamic or ambiguous situations.
• Strong Communicator: Tailors language…