Assistant Manager I​/Nurse ACT Engagement & Diversion Team

The Providence Center Assistant Manager I CCBHC / Nurse ACT I Engagement & Diversion Team supports daily operations for their team, including staff supervision, scheduling, performance monitoring, and compliance with program and regulatory standards to ensure continuity and quality of care. This includes providing leadership and performing direct service duties when applicable. They help to sustain a continuum of care that promotes recovery, diverts clients from hospitalization when clinically appropriate, supports timely step-down services for those transitioning from inpatient care, and coordinates appropriate client services with Emergency Services and community partners.

In addition, the Assistant Manager I CCBHC / Nurse provides direct nursing care, including clinical assessment, medication-related responsibilities, and other nursing duties required to support client treatment needs.

• Assist the Manager with daily operations, workflow management, and departmental support.
• Help with staff scheduling, productivity oversight, and general administrative coordination.
• Assist with running morning and clinical meetings; facilitate these meetings in absence of the Manager.
• Assist in monitoring caseloads, documentation quality, service delivery standards, and staff productivity. (See addendum for program standards)
• Support onboarding, orientation, and ongoing training of new and existing staff.
• Provide supervision of team members as directed by leadership.
• Support staff with crisis intervention, risk assessments, and service coordination.
• Complete or support client intakes, assessments, and person‑centered treatment planning.
• Deliver or support recovery‑oriented clinical services and daily living skills assistance.
• Help in troubleshooting client and staff concerns, providing follow‑up as needed.
• Support staff hiring, onboarding, training, development, and performance evaluations.
• Address performance issues, assist in providing coaching to team members and promote a collaborative, professional team culture. May collaborate with HR partners on disciplinary actions as necessary.
• Provide education to clients and families on diagnoses, treatment plans, rehabilitation needs, and medication effects/side effects.
• Administer medications (injections and oral), follow the 6 rights of medication administration, document externally prescribed medications, and monitor lab results with appropriate documentation.
• Coordinate and support client transitions related to hospitalization, including discharge follow‑up, medication reconciliation, and communication of updates to the treatment team.
• Collaborate with prescribers, pharmacy, and the treatment team to ensure accurate, up‑to‑date medication regimens and address any treatment concerns impacting client wellness.
• Conduct or participate in community outreach visits, home visits, and client accompaniment to appointments.
• Transport clients safely in accordance with agency policies when needed.
• Coordinate services internally and with external providers, advocating client needs across systems.
• Assist clients with benefits acquisition, housing needs, budgeting, and other essential supports.
• Maintain accurate, timely documentation including notes, plans of care, and adherence to confidentiality and safety protocols.
• Participate in audits, record reviews, and quality‑improvement activities.
• Complete required reports, approve timesheets in absence of the Manager, and support billing and productivity oversight.
• Collaborate effectively with team members, leadership, and community partners; communicate updates as needed.
• Attend required trainings and meetings and participate in committees as requested.
• Perform other duties as assigned to support client…