Chef

As a Nitro Bar Kitchen Shift Lead, you are the leader on the floor and the Store Manager’s on-shift representative. Shift Leads help ensure the kitchen runs efficiently by leading by example, supporting your team, and maintaining consistent, high-quality food production. Reporting directly to the Kitchen Manager, you oversee daily kitchen operations, help teammates execute recipes and prep tasks to standard, and maintain a clean, safe, and organized workspace.

Beyond running the shift, Shift Leads grows the team by coaching, training, and setting a clear example. They own the shift from open to close and are accountable for how it goes. You contribute to a positive team environment and warm guest experience in our open-kitchen setting.

• Lead with Warmth: Set a positive, welcoming tone for guests and teammates, and support people before they need to ask

• Execute to Standard: Hold yourself and the team to Nitro Bar’s recipes, service, and cleanliness standards on every shift.

• Be a Team Player: Communicate openly, follow through, and help the people around you succeed.

• Ensure all recipes are built exactly to spec, maintaining consistent quality across all locations.

• Oversee daily prep, cooking, and production tasks to ensure smooth service flow.

• Confirm equipment is functioning properly and report issues immediately to the Kitchen Manager.

• Maintain clean, organized workstations and storage areas; follow FIFO for all ingredients.

• Assist with daily kitchen setup and breakdown to support efficiency and readiness.

Running the Shift

• Own the shift from start to finish, setting the pace and keeping service smooth.

• Delegate and assign stations based on team strengths, rotating as needed for flow and development.

• Monitor sales and traffic against the schedule, and make judgment calls on early cuts when demand doesn't match staffing, within labor guidelines set by the Store Manager.

• Own the opening and closing task lists and be accountable for their full, accurate completion.

• Ensure daily and weekly cleaning and side tasks are completed, delegating where needed and jumping in to help.

• Ensure recipes, food builds, and café standards are followed consistently.

• Keep the kitchen and prep area clean, stocked, and organized, using downtime to prepare for the next rush.

• Ensure personal phones stay off the floor so the team remains focused on service.

• Follow and enforce food safety and sanitation standards.

Guest Experience

• Greet guests warmly and engage with openness and patience.

• Handle guest concerns and disputes calmly and kindly. Listen fully, acknowledge their experience, and resolve the issue to Nitro Bar's standards through a remake, refund, or other reasonable solution.

• Step in when a teammate needs help with a guest interaction, and let them lead when they're handling it well.

Communication

• Keep the Store Manager informed on shift performance, team concerns, and anything that needs follow-up.

• Report inventory issues and outs, equipment and mechanical problems, and facility issues to management promptly.

• Coordinate with FOH about ticket times, 86ed items, and on online order timing.

• Communicate clearly and respectfully with peers, sharing information between shifts so nothing falls through the cracks.

• Listen to team concerns, address what you can, and elevate to the Store Manager when appropriate.

• Help the Store Manager roll out new policies, procedures, operational changes, and menu updates.

Coaching and Training

• Know the ins and outs of service, the shop, and all equipment well enough to teach them confidently.

• Lead the training and onboarding of new hires, following Nitro Bar's training plan.

• Coach team members in the moment with clear,…