Director, Dining and Retail Food Services

Position Information

Posting Number

Posting Number NC00899

Position Title

Position Title Director, Dining and Retail Food Services

Division

Division Administration and Finance Division

Department Name

Department Name Dining Services

Position Type

Position Type Staff - Non Classified

Position Overview

The Director of Dining and Retail Food Services provides strategic leadership and operational oversight for Rhode Island College’s comprehensive dining and retail food service program, including campus dining, cafés, catering, meal plans, convenience retail, vending, and special event concessions. The Director oversees financial planning, purchasing, personnel management, staff development, facilities planning, and food safety compliance while delivering high-quality, customer-focused services that meet the diverse nutritional and dietary needs of the College community.

As the College’s primary resource on food and hospitality services, the Director advances innovative, financially responsible programs that enhance the campus experience, support student success, and align with the College’s mission and strategic goals.

Primary Purpose

The Director of Dining and Retail Food Services is responsible for the efficient and effective administration of all aspects of the dining and retail food operations; serving as the primary source of campus expertise on food and hospitality services; providing vision and leadership in the development of a comprehensive, campus wide food service program which consistently meets the needs and expectations of a diverse college community, while attaining required financial objectives;

responsible for establishing and fostering food service environments which are aligned with, and contribute to the College’s Strategic Plan, Mission, and Goals.

• Responsible for developing a comprehensive food service program for a diverse college community, as well as the vision, goals and leadership for successful attainment.
• Responsible for the management and operations of all Dining Service operations to include Donovan Dining Center, The Beestro Cafe, Catering Services, Vending Services (Managed by a 3rd Party), Mobile and Special Event Concessions, Quick Mart Convenience Store and retail operations as maybe assigned.
• Responsible for the administration of all Dining Service program components to include Meal Plan Programs, Cash Sales, Catering, retail operations, nutritional services, and Conference and Special Events.
• Provides leadership in the formation of policies, procedures and operational guidelines for Dining Service with a focus on customer service and student success, while ensuring adherence to applicable standards and budgetary objectives.
• Responsible for the development and implementation of marketing concepts, services, menus, and pricing guidelines which meet the need and expectations of the College community and positively influence customer satisfaction.
• Responsible for the development of a Nutritional/Dietary Services program component, supporting the unique and diverse needs of the College community.
• Responsible for the management and oversight of more than 75, management, administrative support, food service, and housekeeping personnel.
• Responsible for the identification of workforce needs department-wide, development of job assignments, and plan and direct work of assigned employees in a manner which improves operational effectiveness, customer service, and budgetary objectives.
• Responsible to implement personnel policies for the department, recommend personnel actions and actively participate in labor relation matters to include all levels of the grievance process.
• Responsible for the…