Store Manager, Retail & Store Manager

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Why J.McLaughlin? J.McLaughlin was founded in 1977 by brothers Kevin and Jay McLaughlin with a mission to create an American sportswear brand that offers classic clothing with current relevance and a retail environment that has a neighborhood feel. The brand is more about style than fashion: straightforward, unpretentious, and devoid of the superfluous. Our clothing is rooted in the tradition of sport, work, and play.

With over 150 retail locations, each store is unique, attentively designed to reflect the town's color, character, and architecture. This attention to detail extends to exemplary customer service and local philanthropic engagement.

Our “Culture of Kindness” creates an environment with respect, politeness, consideration, and empathy that creates a family‑like atmosphere and focuses on giving back to the community. The company has an entrepreneurial spirit which fosters great experience and career opportunities, complemented with our great incentive benefits programs.

J.McLaughlin is a specialty American sportswear and accessories brand headquartered in New York. The company has a reputation for being “local and loyal”, building meaningful relationships within each community and providing customers with highly personalized service. We are a growing company with a focus on our culture of kindness, cultivating an exceptional atmosphere in which to work and shop.

We are looking for a highly motivated, results‑driven Store Manager for our retail store, with a passion for classic American Sportswear and the ability to lead the team to achieve goals, while upholding the ideals and standards of the company.

• Act as the Brand Ambassador by embracing the company culture to develop and cultivate productive and profitable relationships with clients and our communities.
• Motivate and engage the store team by setting clear goals and expectations to achieve objectives and contribute to the overall success of the store.
• Provide exemplary client service in order to create a customer‑centric, friendly retail environment that fosters loyalty within our communities.
• Proficient in business acumen to effectively make business decisions.
• Manage store operations and ensure all aspects run efficiently to create a profitable and productive business.

• Manage all aspects of the business, including hiring, scheduling, training, merchandising, loss prevention, customer service, expenses, payroll, and inventory management.
• Create and maintain a culture of kindness that is client and team focused.
• Recruit and hire top talent.
• Train and develop teams on selling skills, product knowledge, and operations.
• Conduct performance appraisals and coach in the moment to maximize sales and motivate team.
• Strategize and implement a client outreach plan, utilizing clienteling tools.
• Effectively use the POS system to provide exemplary service.
• Partner with community organizations and charities to host store events and trunk shows, continuing to build a reputation of being a local and loyal retailer.
• Drive sales by demonstrating extensive product knowledge and the ability to make appropriate suggestions for the client.
• Hold team accountable for achieving goals.
• Monitor sales trends and execute plans to maximize sales within the store.
• Effectively communicate needs of the business with District Manager and store teams.
• Take a collaborative approach, sharing best practices, ideas, and information with peers across all markets and build productive relationships.
• Respond to customer questions, inquiries, and concerns to resolve all issues in a timely manner.
• Communicate and execute all direction from Retail Operations and the Corporate Office.
• Plan and prioritize the workload and ensure the customer is the top priority.
• Merchandise the sales floor to maximize sales while adhering to visual directive and standards.
• Maintain a clean and organized store to ensure a great place to work and shop.
• Partner with District Manager and Human Resources on employee relations issues and performance issues to…