Digital Travel Advisor

What You Will Do

• Client Acquisition & Conversion – Manages inbound digital leads from AAA’s online travel lead generation platform. Initiates and sustains contact through email and phone, applies strategic outreach, qualifies each lead, re‑engages cold or undecided leads, maintains a consistent sales pipeline, and owns the top of the funnel from post‑lead handoff through verbal commitment to book.
• Sales Quoting & Processing – Creates customized travel proposals based on individual client preferences, develops multiple quote versions, finalizes bookings, secures payments, issues confirmations, and documents all client information accurately. Manages all booking steps across air, land, cruise, and insurance products using multiple systems and supplier platforms.
• Service Excellence – Delivers Five Diamond Service across all digital interactions, communicates professionally and empathetically, builds trust, nurtures long‑term relationships, resolves client issues efficiently without escalation, and demonstrates accountability throughout the full client journey.
• Product Knowledge & Compliance – Completes required certifications, stays current on destination knowledge, supplier promotions, booking policies, and preferred partner offerings. Applies updated knowledge directly to quoting and selling, enters data accurately, follows all protocols related to ARC, WISP, and company policies, identifies and reports system issues or gaps in process, and operates with a high level of compliance and information security in a self‑managed, digital environment.
• Internal Collaboration & Brand Representation – Represents the brand with professionalism and expertise in every client interaction, contributes to team‑based initiatives, supports digital marketing promotions when applicable, collaborates cross‑functionally to resolve client or process issues, cross‑sells complementary Club products such as AAA Visa when appropriate, and demonstrates initiative, reliability, and alignment with the agency’s digital strategy even when working remotely.

• High School Diploma or GED required

• 3+ years of travel sales experience strongly preferred

AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class.

We thrive when our team members bring their whole selves to work.

Entry level

Full-time

Management and Manufacturing

Consumer Services

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