Child Support Enforcement Agent

CHILD SUPPORT ENFORCEMENT AGENT I# State of Rhode Island External Career Site## CHILD SUPPORT ENFORCEMENT AGENT IApply:
77 Dorrance St:
Full time:
Posted Today:
End Date:
November 20, 2026 (9 days left to apply):
JR104011#
** Department
* * Department of Human Services#
** Division
* * Social/Human Services#
** Salary**$57,806.00 - $65,606.00#
** Job Profile
** JC-- Child Support Enforcement Agent I (C94 L2882 OHHS DHS)#
** Scheduled Work Days & Work Hours
** Monday
- Friday; 8:30am - 4:00pm35 Hours
- Standard#
** Job

Requisition Number
** JR104011 CHILD SUPPORT ENFORCEMENT AGENT I (Open)#
** Pay Grade
** C00322 A#
** Classification
* * Child Support Enforcement Agent I#
** Class Definition
**** GENERAL STATEMENT OF DUTIES:
** Within the Department of Human Services (DHS), to be responsible for processing cases involving the establishment of paternity, location of parents, establishment of child support and medical orders; to provide welcoming and courteous service to customers seeking assistance on all child support issues, in person, by telephone, or by scheduled appointment; to meet with and/or interview applicants to obtain documents, location information, ascertain paternity, establish support and medical orders for DHS programs related to child support, as assigned;

and to do related work as required.
** SUPERVISION RECEIVED:
** Works under the supervision of a superior from whom specific instructions are received and who evaluates work through review of cases, reports, conferences and field visits.
** SUPERVISION EXERCISED**:
None.
** ILLUSTRATIVE EXAMPLES OF WORK PERFORMED:
*** Within the Department of Human Services (DHS), to be responsible for processing cases involving the establishment of paternity, location of parents, establishment of child support and medical orders; to provide welcoming and courteous service to customers seeking assistance on all child support issues, in person, by telephone, or by scheduled appointment; to meet with and/or interview applicants to obtain documents, location information, ascertain paternity, establish support and medical orders for DHS programs related to child support, as assigned;

and to do related work as required.
* To operate an automated database for case processing, including using the equipment and related routines in the performance of assigned duties.
* To access the Master Client Index to identify individuals prior to entering cases in a system.
* To locate or determine the non-custodial parent(s) address for the purpose of serving them in compliance with procedures as they apply to state and federal laws.
* To perform scanning, indexing, registration, and data collection.
* To assist applicants/recipients in knowing their rights and responsibilities, completing applications and securing supporting evidence to ensure that complete and accurate information is obtained; to communicate basic
* information regarding the program, process, policies, procedures and status to customers, advocates and other interested parties.
* To obtain location information concerning an obligor and the obligor's property (e.g., postal verification, Federal/State location services, examination of telephone directories, review of employer and/or government records) in conformance with Federal and State Laws.
* To review court orders and compare them to attorney draft orders for accuracy and to distribute mail copies to the appropriate parties of the case.
* To review and compile evidence and give testimony at administrative, civil and/or criminal court hearings.
* To conduct a variety of research related to client location, paternity and other related areas/topics.
* On a case-by-case basis, to respond to Family Court requests with recommendations of appropriate action(s).
* To establish paternity for a child born out of marriage in order to add their name to the child's birth certificate and to establish child support and medical orders at court.
* To obtain birth certificates and other records in order to file legal action(s) at court and generate appropriate legal pleadings.
* To prepare case files for court calendars, if necessary, and schedule genetic testing appointments on-line or otherwise with the appropriate DNA vendor.
* To meet with custodial parents and/or non- custodial parents to review DNA results or prepare voluntary acknowledgment paperwork.
* To file Motions/Complaints to establish Child Support and/or Medical Support orders, or any other pleadings as required.
* To upload via E-File all paternity…