HR Automation Engineer

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

We are hiring an HR Automation Engineer to design, build, automate, operate, and continuously improve the applications, integrations, data solutions, and AI capabilities that power HR automation and digital experiences at Lumen.

This is a senior hands‑on engineering role responsible for delivering solutions across Power Platform, Microsoft Fabric, Azure application development, AI platforms, and enterprise integrations. The role partners closely with HR leaders, analysts, product owners, and engineers to transform business needs into secure, scalable, and supportable solutions.

In one sentence: engineer the applications, automations, integrations, and AI‑powered experiences that transform manual HR processes into modern digital services.

Design, build and support end‑to‑end automated workflows in Power Automate, spanning Microsoft 365, Success Factors, Service Now and our HR data sources, replacing manual and ticket‑driven HR processes.

Build and maintain robotic process automations for systems that lack modern integration capabilities, including exception handling, credential management, monitoring, and operational support.

Implement logging, alerting, retry mechanisms, and operational monitoring to ensure solutions are reliable, supportable, and scalable.

Identify opportunities to eliminate manual effort while balancing automation benefits with long‑term maintainability and business value.

Develop Power Apps solutions, canvas and model‑driven, together with the Dataverse data models and security roles behind them, giving HR practitioners and employees a governed front door to those processes.

Design, develop, and support custom applications when business requirements extend beyond low‑code platforms.

Build secure web applications, APIs, and services using Azure App Services, Azure Functions, Azure Storage, and related Azure technologies.

Develop APIs and reusable services that enable integration between HR applications, automation platforms, analytics solutions, and AI agents.

Implement application monitoring, telemetry, performance optimization, and operational support practices using Azure‑native tools and Application Insights.

Evaluate whether requirements are best addressed through Power Platform, custom application development, vendor capabilities, analytics solutions, process redesign, or other approaches.

Build and extend agents in Microsoft Copilot Studio, including topics, actions, knowledge sources and connected agent patterns, and wire automation actions into the conversational HR experience the team is standing up.

Develop Fabric data agents grounded on curated semantic models, so HR questions are answered from governed data rather than from spreadsheets.

Deliver Power BI content on top of those models, including DAX measures, row‑level security and report designs that HR leaders and…