Sales Support Specialist - Provo, UT

Overview

Sales Support Specialist is driven by customer satisfaction. They assist multiple departments in executing proposals for shipment of customer requirements through accurate data maintenance.

• Data entry of request for quotations, vendor responses, customer quotations, sales orders.
• Interface with vendors daily for request for quotation and follow up as needed.
• Process and manage Return Material Authorizations (RMAs) and customer complaints to closure.
• Maintain vendor and customer profiles.
• Actively review open order reports and work closely with internal departments to meet customer expectations.
• Archive documents and various reporting as required.
• Drive exceptional customer service both internally and externally.
• Perform other duties as assigned.

• High school diploma or equivalent; some administrative assistant or customer service experience preferred.
• Working knowledge of data entry systems, MS Outlook, Word and Excel.
• Effective use of phone and communication skills.
• Excellent interpersonal skills, problem solving and analytical skills.
• Ability to prioritize, organize, manage multiple tasks, set and achieve goals, and work effectively on a team.
• Ability to take initiative and be self‑motivated.
• Actively participates in team projects and maintains company confidentiality.

• Occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, and crawl; lift up to 10 pounds.
• Regularly required to sit and use hands to finger, handle, or feel.
• Frequently required to talk or listen.
• Works in moderate noise levels.
• Minimal travel required.

Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/E-Verify Participant