Office Manager

Office Manager

Community Action Services and Food Bank (CASFB) is dedicated to fostering self-reliance for individuals, families, and the community.

Compensation: $20.00–$22.50 per hour (DOE). This is a full-time position.

Position Summary

The Office Manager serves as the first point of contact for clients and visitors, creating a welcoming and professional environment while guiding individuals to the appropriate department for services. This role oversees front desk operations, provides guidance and training to front desk staff, and completes a variety of administrative duties to support daily operations. Administrative responsibilities include purchasing, maintaining office supply inventory, tracking warming center donation inventory, and ensuring accurate records and data entry.

The Office Manager is part of the Family Development Department and reports to the Housing Director. Office work is completed at 815 S Freedom Blvd, Provo.

Key Responsibilities

• Greet clients, volunteers, and visitors in a professional and welcoming manner, presenting a positive public image of the organization.
• Conduct client intakes to assess needs, problem‑solve household situations, and determine appropriate services.
• Identify and provide referrals to internal programs and external community resources to support clients' long‑term stability.
• Maintain accurate and complete client records, including timely and accurate data entry.
• Ensure all required documentation (timesheets, mileage, USDA forms, etc.) is completed and submitted on time.
• Maintain clean, organized, and clutter‑free work spaces, including the lobby and office supply areas.

Team & Program Support

• Provide guidance, training, and support to front desk staff to ensure smooth and efficient daily operations.
• Collaborate closely with team members to support program goals and service delivery.
• Attend required staff meetings and trainings.
• Meet program performance measures within required time frames.
• Complete purchase requests for all departments.
• Support inventory tracking for the Provo main office and the warming center.
• Perform other duties as assigned by the Housing Director or CASFB leadership to ensure agency success.

This job description is not intended to be all‑inclusive; employees may be required to perform other duties as assigned.

Qualifications

• High school diploma or equivalent, plus two years of experience in a related field; a combination of education and experience may be substituted on a year‑by‑year basis.
• Demonstrated honesty, integrity, and ability to maintain confidentiality and trust.
• Strong interviewing skills with the ability to identify client needs and respond effectively.
• Knowledge of the challenges faced by low‑income households and diverse communities.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Ability to work effectively under pressure and in stressful situations.
• Ability to work respectfully and effectively with individuals from diverse backgrounds.
• Basic computer proficiency and ability to learn new software.
• Strong teamwork, problem‑solving, and multitasking skills.
• Dependable, motivated, and self‑directed.
• Broad knowledge of community resources.
• Ability to speak Spanish is required.

To apply for this position, please go to the following link: https://co and click “apply” next to the job posting.