Service Drive Porter

Service Drive Porter – Job Description

Position Summary:
Service Drive Porter is responsible for ensuring the smooth flow of vehicles through the service department by assisting service advisors, technicians, and customers. This role plays a key part in delivering excellent customer service and maintaining a clean, organized service drive. Looking for an energetic person that will be comfortable interacting with guests and have the utmost respect for the guests' vehicle.

Customer Interaction:

• Greet customers promptly and courteously in the service drive.
• Assist with opening vehicle doors and helping customers in and out, especially elderly or disabled guests.
• Guide customers to the service advisor or waiting area.
• Retrieve vehicles for customers after service is completed.

Vehicle Handling:

• Safely move customer vehicles to and from the service lane, parking area, and technician bays.
• Park and retrieve vehicles in a timely and orderly manner.
• Maintain a secure key system for customer and inventory vehicles.
• Perform basic vehicle checks (e.g., fuel level, battery status, tire condition) if required.

Cleanliness & Organization:

• Keep the service drive, customer lounge, and porter stations clean and organized at all times.
• Wash and vacuum customer vehicles as requested (often included with service).
• Remove trash, debris, and clutter from customer vehicles when authorized.

Support Duties:

• Assist with loaner vehicle coordination and returns.
• Shuttle customers to/from home, work, or nearby locations when needed.
• Deliver parts or paperwork between departments or locations as requested.
• Report vehicle damage or safety concerns to supervisors immediately.

Administrative & Miscellaneous:

• Help service advisors with pre-checks or photos for inspection processes.
• Tag vehicles with proper information (name, RO number, etc.).
• Help maintain inventory of service supplies (e.g., car wash soap, towels, floor mats).
• Follow dealership and OSHA safety procedures.

• Valid driver’s license and clean driving record.
• Ability to drive manual and automatic transmissions.
• Professional appearance and strong communication skills.
• Ability to multitask and work in a fast-paced environment.
• Willingness to work outdoors in various weather conditions.

• Fast-paced environment with frequent movement between service lanes, parking lots, and indoor/outdoor locations.
• Typically full-time; some weekend or evening availability may be required.