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Technical Support

Senior Client Support & Escalation Lead

Job in Provo, Utah County, Utah, 84605, USA
Listing for: Intercontinental Exchange
Full Time position
Listed on 2025-12-05
Job specializations:
  • Customer Service/HelpDesk
    Technical Support
Job Description & How to Apply Below
A financial technology company is seeking a Senior Client Support Specialist in Provo, Utah. This role oversees support specialists while resolving escalated customer issues related to Simplifile products. Candidates must demonstrate a high level of technical expertise and strong customer service skills. Key responsibilities include assisting clients, managing case backlogs, and participating in product enhancement processes. This is an opportunity to work in a collaborative and fast-paced environment.
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Position Requirements
10+ Years work experience
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