Customer Service Representative; Flex

Position: Customer Service Representative (Flex opportunity)

Thank you for your interest in a career  Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career — a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law.

Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Home Improvement Financing Customer Service Representative

At Regions, the Home Improvement Financing Customer Service Representative is responsible for providing telephone support to customers regarding their account activity.

Regions Home Improvement Financing, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and independent contractors to provide Point-of-Sale financing capabilities. This enables these partners to provide homeowners with an additional option to pay for various improvements to their homes, benefit ting both the contractor partner and the homeowner.

Primary Responsibilities

• Provides telephone support for customers
• Counsels customers regarding loan accounts
• Documents conversations with customers and actions taken
• Processes customer payments via phone
• Preforms customer account maintenance requests
• Reviews and notes accounts for customer correspondence
• Performs other assigned tasks when appropriate

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED

Skills and Competencies

• Ability to learn additional systems including, Serv Loan and Unifi
• Ability to multi-task and work in a fast-paced environment
• Ability to remain calm and focused in stressful situations
• Ability to work on a team
• Basic Microsoft Office Suite skills
• Excellent customer service skills
• Excellent verbal and written communication skills
• Strong attention to detail

Preferred Experience

One (1) year experience in customer service

Location and Schedule

This position is available onsite in Salt Lake City or Provo.

Schedule:

40 hours Monday-Friday during business hours.

Flex opportunity following full time in office training (Must be in good standing.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target

Minimum: $37,750.00 USD

Median: $44,940.00 USD

Incentive Pay Plans:
This job is not incentive eligible.

Benefits Information

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

You can view benefits at

Location Details

Salt Lake City UT LOB

Location:

Salt Lake City, Utah

Equal Opportunity Employer

Equal Opportunity Employer/including Disabled/Veterans

Application

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

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