Spa Receptionist

Spa Receptionist – Sundance Mountain Resort

Apply for the Spa Receptionist position at Sundance Mountain Resort.

Base pay: $16.00 per hour (the actual rate will be based on skills and experience – discuss with a recruiter for more details).

• Promote a positive and healthy working environment for spa staff.
• Understand spa needs and take initiative to complete them.
• Fulfill reasonable requests of staff, guests, and management.
• Create an ambiance for relaxation and assist with complimentary foot baths.
• Ensure guest satisfaction and comfort throughout the spa experience.
• Communicate guest or service concerns to management and team.
• Maintain front desk and all service areas.
• Answer incoming telephone calls in a friendly and professional manner.
• Inform and educate clients about services, retail items, and Sundance’s environmental commitment.
• Book, bill, and schedule all spa services.
• Exhibit sound judgment in maintaining treatment schedules and confirming appointments.
• Greet guests warmly and conduct opening/closing procedures according to spa policy.
• Assist in keeping dispensary clean and organized, support the recycling program, and restock refreshments.
• Maintain punctual, consistent attendance and performance of job duties.
• Hold other staff accountable for compliance with spa policy and procedures.
• Present a professional, well-groomed appearance at all times.
• Multi‑task and work well under pressure.
• Perform other duties assigned by management.

• High school diploma or GED, or equivalent combination of education and experience.
• Exceptional customer service, telephone, computer, and organizational skills; retail experience mandatory.
• Working knowledge of word processing, spreadsheets, internet navigation, and electronic mail; database and Excel proficiency required.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence.
• Excellent verbal communication, able to speak effectively before groups of customers or employees.
• Physical ability to sit, talk, walk, use hands, reach, and occasionally lift up to 25 pounds.
• Must be 18 years old or older.

• Employee discounts on dining and resort amenities.
• Season pass.