Customer Service Agent - PVU

Airline Customer Service Agent

Benefits Count!

* Free flight benefits via Allegiant Air:
Employee + One - flights and bags

* Paid, on-the-job training

* Immediate Advancement Opportunities

SUMMARY

The Customer Service Agent performs customer service activities at the Provo Airport (PVU) station including, but not limited to, ticket counter operations, gate processing, aircraft cleaning, commissary, security, and other customer services pertaining to on-time performance. The Customer Service Agent must be people oriented and highly motivated with a positive and friendly attitude. The Customer Service Agent will work directly with the Station Management to ensure all processes and procedures are being followed to ensure a safe and on-time operation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Promote safety and compliance with all regulatory, company and airline requirements.

* Enforce safety and security measures and monitor safety sensitive zones.

* Check in passengers, process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.

* Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.

* Handle denied boarding situations, solicit volunteers, re-accommodate customers, reacting sensitively and in a timely fashion to all customer requests and concerns.

* Assist customers who need assistance boarding.

* Complete other duties as assigned.

QUALIFICATIONS AND SKILLS

(Reasonable accommodations may be made to enable individuals to perform the essential functions.)

AGE REQUIREMENT

Must be at least 18 years old.

EDUCATION and/or EXPERIENCE

A minimum of a high school diploma or equivalent.

GOVERNMENT AGENCY REQUIREMENTS

Ability to pass a background check, qualify for all TSA security clearance requirements, have a valid driver's license, pass a pre-employment drug screening and random drug tests throughout employment tenure. Must be authorized to work in the United States as defined in the Immigration Reform and Control Act of 1986.

SCHEDULE FLEXIBILITY

Ability and willingness to work a flexible schedule including mornings, nights, weekends, and holidays.

COMMUNICATION SKILLS

Ability to communicate professionally and effectively with station management as well as other employees, vendors, and associate companies.

LANGUAGE SKILLS

Fluency in spoken and written English is required.

COMPUTER SKILLS

Basic computer skills and knowledge of general office equipment.

MATHEMATICAL SKILLS

Ability to apply concepts of basic mathematics and accounting as it pertains to requirements.

TIME MANAGEMENT

Ability to demonstrate strong and efficient time management capabilities.

REASONING ABILITY

Ability to recognize and resolve problems and eliminate threats to the company.

PHYSICAL DEMANDS

To successfully perform the essential functions of this job, the employee is required to demonstrate the ability to:

* Operate all aircraft ground support equipment (per provided training) and push, pull, lift, unload and maneuver heavy luggage and equipment in excess of 70 lbs.

* Sit, stand or walk frequently for long periods of time.

* Use hands and arms to reach, finger, handle, or feel objects, tools, or controls.

* Hear, understand, and distinguish speech and/or other sounds.

* Demonstrate near, far, color, and peripheral vision acuity.

* Verbally express and exchange ideas.

WORK ENVIRONMENT

The work environment will range from typical internal office conditions to external weather consistent with the region in which the airport station is located.

Part time

Hourly

$17.00 per hour