Rift Front Desk & Venue Lead

Company: Kith Fusion, Inc.
Location: The Rift — Provo, UT, Provo Towne Centre
Position: Part-time
Pay: $14-$16 per hour, depending on experience, plus tips and bonuses
Venue

Hours:

Monday–Thursday, 2:00–8:00 PM Friday, 2:00–9:00 PM Saturday, 11:00 AM–9:00 PM
Employee schedules will vary based on staffing needs.

Do you enjoy working with people, solving problems, and creating memorable experiences? Are games, technology, fantasy, sci-fi, or other wonderfully nerdy things already part of your world?

Kith Fusion is looking for a part-time Rift Experience Agent for The Rift in Provo, Utah.

The Rift is an interactive augmented reality story-maze combining technology, games, and immersive environments. This role is part host, part game master, part tech support, and part venue lead. You'll be the first face guests see and help keep the experience running smoothly from check-in to close.

• Create a great guest experience by welcoming guests, setting the tone for their adventure, and helping them throughout their visit.

• Introduce guests to The Rift and help them understand the experience while maintaining the immersive atmosphere.

• Coach guests through the technology
  , including the app, gameplay, and basic troubleshooting.

• Manage front desk operations
  , including check-ins, walk-ins, reschedules, groups, parties, and daily bookings.

• Handle transactions accurately, including purchases, refunds, comps, till counts, and daily reporting.

• Open, close, and maintain the venue
  , including resets, restocking, cleaning, prop upkeep, and lost-and-found.

• Troubleshoot technical issues and provide useful bug reports to the Kith Fusion development team when needed.

• Take ownership and solve problems
  , whether it's a guest issue, technical problem, or something that could improve how the venue operates.

• Help train new team members and coordinate with mall management as needed.

• You're outgoing and genuinely enjoy working with people.

• You have a nerdy side and aren't afraid to show it. Whether you're into video games, tabletop games, fantasy, sci-fi, technology, art, theater, lore, or something else entirely, you'll fit in well with our team and our guests.

• You're comfortable speaking to groups, explaining experiences, and bringing energy and personality to guest interactions.

• You're patient with people who aren't comfortable with technology.

• You're comfortable taking the lead and solving problems without needing constant direction.

• You're comfortable working at the venue independently. There may be times when you're the only employee on-site, so you need to be confident managing guests, operations, and unexpected situations on your own.

• You're willing to learn and use new technology, including AI tools.

• You're dependable. When you're responsible for the venue, we need to know you'll be there.

• Starting pay of 14-16 per hour, depending on experience

• Tips guests have the option to tip, and employees receive their tips

• Monthly bonuses based on guest ratings and feedback

• Annual performance bonus based on your performance over the year

• A unique environment combining technology, games, storytelling, and immersive entertainment

• Opportunities to take ownership and help shape how the venue operates

• Experience working alongside a software development team

• Opportunities to train and lead additional team members as The Rift grows

• A small-team environment where ideas and improvements are encouraged

• 25 years of age or older

• Authorized to work in the United States

• Availability during The Rift's operating hours, with Friday and Saturday availability strongly preferred

• 1+ year of customer-facing work experience

• Supervisory or…