Loan Officer

Join to apply for the Loan Officer role at Utah Community Credit Union (UCCU)

Responsible for receiving, reviewing, and processing inbound applications for consumer loans submitted over the phone or online. Discuss with applicants our credit policies and obtain additional loan information and documentation as necessary. Assembles and evaluates loan applications and approves those that meet initial lending criteria and are within approved lending limits, if applicable. Presents loan requests above lending limit for approval.

Ensures that members and prospective members are promptly and professionally served. Provides general Credit Union information and cross-sells loan products and other services.

• Assumes responsibility for effectively receiving, reviewing, and processing loan applications.
• Interviews by phone and takes applications, gathers information, and processes preliminary documentation on loan requests. Processes any and all loans submitted online or mobile devices. Calls the member if there is more information required to process the application to completion.
• Evaluates and verifies loan applications and credit criteria. Computes debt ratios and reviews liabilities. Verifies employment and income. Determines value of collateral. Approves loans within limits of authority, if applicable, and notifies applicants of loan decisions. Requests additional information if required.
• Follows up with applicants in a timely manner to ensure we are meeting our member’s needs.
• Coordinates and processes closings. Ensures that each loan is promptly and properly prepared, documented, attached, processed, approved, and disbursed.
• Calculates terms, finance charges, and additional products (Gap, Warranty, DC) on loans for proper disclosure on promissory notes.
• Assists in servicing loans by processing such items as payoff, refinances, address changes, collateral releases, and payment due date changes.
• Assumes responsibility for filing vehicle titles and prompt follow-up on titles still pending. Verifies car insurance coverage. Inspects collateral as needed.
• Sells debt protection, GAP and warranty products effectively to our members.
• Ensures that lending operations are conducted in accordance with established Credit Union policies and are legally compliant. Ensures that loan requests are properly documented.
• Working on the Certification Program.
• Assumes responsibility for establishing and maintaining effective and professional business relationships with members.
• Resolves members' requests and questions promptly and courteously. Provides book values and answers questions regarding credit union loan products.
• Provides members with member service assistance as needed.
• Ensures that the Credit Union's quality and professional reputation is protected and maintained.
• Counsels members regarding money management and financial matters.
• Assumes responsibility for establishing and maintaining effective coordination and communication with area personnel and with management.
• Assists area personnel as needed. Assists other Loan Officers and entire Consumer Loan Department as needed.
• Assists in training and cross‑training loan support personnel.
• Completes reports and records promptly and accurately. Audits loans and all supporting documents as required.
• Attends meetings as required.
• Keeps Management informed of area activities and of any significant problems.
• Assumes responsibility for related duties as required or assigned.
• Actively and professionally cross‑sells Credit Union services.
• Stays informed regarding local and national economic conditions and legal and regulatory changes.
• Ensures proper maintenance, cleanliness, and security of work area, desks, equipment, etc.
• Exudes caring and professional attitude in all interactions with members, prospective members and coworkers.

• Lending functions are effectively performed in accordance with established Credit Union policies and with legal and regulatory requirements.
• Good business relations exist with members. Programs and services are properly and thoroughly explained and members' needs accurately assessed. Members' problems are courteously and promptly resolved.
• Required reports are accurate and timely.
• Good working relationships exist with area personnel and with management. Area personnel are assisted as needed.
• Credit applications and related financial data are closely and effectively analyzed and evaluated.
• Personal delinquency write‑off numbers are in line with Credit Union objectives, if applicable.
• Works a regular and predictable schedule.

• Education/Certification:
  
  High school graduate with required loan training and certification.
• Required Knowledge:
  Knowledge of Credit Union loan services, policies, and procedures.
• Understanding of related legal and regulatory standards, and required loan documentation.
• Knowledge of consumer lending practices.
• Experience:
  
  Previous related experience helpful.
• Skills/Abilities:
  Excellent…