Fraud Operations Analyst

Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work® Forward is investing in its employees, technology, and customer experience - with long-term success in mind every step of the way.

This role is the front line of our fraud defense, protecting the business and our customers while supporting a low-friction experience for legitimate business applicants. The Fraud Operations Analyst investigates applications and accounts, makes sound, well-documented decisions, and surfaces the patterns behind what they see. The majority of your time will be spent reviewing fraud cases, including applications flagged by our automated rules or escalated manually.

You'll also dedicate time to reviewing defaults, ad hoc analytical and process improvement projects.

The Fraud Operations Analyst will work with a variety of data sources including but not limited to fraud-specific investigation tools, digital risk, credit bureau, bank transactional, unconventional data sources, and on-us performance data to evaluate risk for both new and repeat customers.

This role will tackle both 1st and 3rd party fraud. This position works 9 AM to 6 PM MST (11 AM to 8 PM EST), will have high visibility within the underwriting team, and will be instrumental in mitigating risk. It is an ideal role for a curious, creative, self-directed problem solver who wants to build and own processes.

• Fraud Investigation & Decisioning:
  Investigate applications and accounts to make timely, well-documented decisions that balance fraud prevention with a low-friction candidate/customer experience.
• Pattern & Trend Analysis:
  Review fraud disputes and defaults, and assess ISO risk to identify emerging fraud patterns.
• Risk & Defense Enhancement:
  Propose policies, process changes, and guardrails to close gaps and vulnerabilities in our fraud and credit risk defense.
• Process Improvement:
  Take on ad hoc analytical and process improvement projects that address new business problems.
• Data & Analytics:
  Work with raw data to analyze fraud trends and pipeline performance, with opportunities to learn and apply SQL.
• AI-Powered Operations:
  Utilize AI tools to accelerate investigations, analysis, and documentation, and identify innovative ways to apply AI to fraud operations.
• Cross-Functional Collaboration:
  
  Partner with underwriting, sales, operations, analytics, portfolio strategy, customer experience, legal, and compliance.

• Experience:
  
  3+ years of underwriting/ credit risk/ or fraud experience in consumer or business lending
• Mindset: A highly analytical mindset with genuine enjoyment of solving complex, puzzle-like business problems
• Curiosity:
  Expand technical and domain expertise in fraud and credit risk management, with enthusiasm to work with data and analytical tools such as SQL and decision trees (training provided)
• Execution: A hands-on attitude with the ability to prioritize and multitask deliverables effectively
• Communication:
  Excellent written and story-telling skills, with confidence collaborating across diverse departments.
• Schedule:
  
  Ability to work 11 AM - 8 PM ET (9 AM - 6 PM MST)

• Continuous Professional Development:
  Dedicated support to expand your analytical capabilities, problem-solving skills, and subject matter expertise in fraud and credit risk.
• Personal & Technical Growth:
  Ongoing training and mentorship, with direct opportunities to test your data-driven ideas that impact the business
• Visibility:
  Opportunities to present business cases directly to cross-functional leadership and gain broad exposure
• Collaboration & Camaraderie: A supportive team environment where teammates challenge, encourage, and back each other up

At Forward Financing, we're committed to fair and transparent compensation. We believe in providing a compensation package that recognizes your skills, experience, and the unique value you bring to our team. We take a market-based approach to pay, regularly reviewing benchmark data to ensure our compensation remains competitive, equitable, and aligned with our performance-driven culture.

Final offers are determined by a variety of factors, including the candidate's qualifications, relevant experience, specific skills, and…