Public Safety Telecommunicators

* At Hire: $24.86 per hour (Public Safety Telecommunicator I)
* After 1st Year: $27.41 per hour (assuming successful completion of annual performance appraisal and advancement to Public Safety Telecommunicator II)
* After 2nd Year: $28.09 per hour (assuming successful completion of annual performance appraisal)
* After 3rd Year: $30.99 per hour (assuming successful completion of annual performance appraisal and advancement to Sr. Public Safety Telecommunicator)
* After 4th Year: 2.5% merit raise annually, up to the range maximum.

Provo City offers generous
** employer-paid health insurance**; retirement and pension plans, including 401k and
** 401k matching**; paid leaves, including vacation, sick, holidays, bereavement, and parental leaves; educational assistance; competitive pay; and regular review of compensation practices to remain competitive with the market. Employees also receive great perks: free use of the Provo Recreation Center and Peaks Ice Arena, a Provo Library card, 50% off green fees at Timpanogos Golf Course,
** a 4/10 work schedule**, and others.  (Click  for full classification specification.)
* Coordinate after-hours transient assistance.
* Perform various record-keeping, filing, indexing, and other general clerical work.
* Assist other staff members as needed, and perform other related duties as required.

Assist in administering the operations of the Provo City Public Safety Communications Center, 24 hours a day, 365 days a year.

Receive routine and emergency assistance calls from the public, public safety personnel via radio, enhanced 911 lines, direct phone lines and TDD’s, teletypes, and other agencies.

Perform as the “first link” in channeling requests for all facets of the public safety system (i.e., law enforcement, emergency medical, and/or fire service), and various other City services.

Analyze the nature and severity of an incident; confirm location, determine priority, and promptly dispatch appropriate personnel efficiently and accurately in accordance with established policy and procedure.

Maintain radio contact, current status, and location of all law enforcement, emergency medical, and fire units in the field.

Use interactive interrogation skills to elicit specific pertinent and oftentimes crucial information from individuals who are emotionally distraught, frightened, abusive, irate, or threatening.
* High school diploma or equivalent (GED).
* Must be a United States citizen or a lawful permanent resident of the United States who: a) has been in the United States legally for the five years immediately preceding the application date; and b) has legal authorization to work in the United States.
* ** Must be 18 years of age at time of hire.
*** Must obtain BCI terminal, EMD, and CPR certifications during probationary period.
* Existing Utah State POST Dispatch certification desirable.
* Preference given for experience with video display terminals, data input, and typing skill of 40 wpm.

It is the policy of Provo City to select, develop, and promote employees based on their ability and job performance. It has been, and shall continue to be, the policy of the City to provide Equal Employment Opportunity to all people in all aspects of employer/employee relations without regard to race; color; religion; sex; pregnancy, childbirth, or pregnancy-related condition; age; national origin;

disability; sexual orientation; or gender identity. This policy affects decisions including, but not limited to, an employee's compensation; benefits; terms and conditions of employment; and opportunities for promotion, training and development, transfer, and other privileges of employment. It has been, and shall continue to be, the City's policy to maintain a working environment free of discrimination and intimidation. It is further the policy of the City to comply in good faith with applicable local, state, and federal statutes concerning Equal Employment Opportunity.

Employment with Provo City offers a variety of opportunities to start and grow an exciting career serving your community, including in public safety, utility services, leisure services, administration, and other areas. Opportunities are always available, so apply today to be a part of Provo’s team!
#J-18808-Ljbffr