Financial Counseling Representative; PRN

Financial Counseling Representative

On-Site – Provo, UT | Intermountain Utah Valley
Hospital

Dept. &

Schedule:

ED - PRN (within 8 am
-4:30 pm) As Needed

Are you passionate about
supporting patients through the financial side of healthcare
while building a career in
revenue cycle and financial counseling
?

We are the leading provider of technology-driven solutions that transform the patient’sexperience and financial performance of hospitals, health systems, and medical groups. At R1,you’llbe part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a
Financial Counseling Representative
, you will be a
trusted guide for patients navigating insurance coverage, financial responsibility, and payment solutions.

• Provide
  exceptional financial counseling support
  by helping patients understand insurance benefits and out-of-pocket costs
• Meet with patients to
  discuss payment options and
  financialassistanceprograms
• Verify insurance eligibility
  and
  explain benefits
  clearly
• Assist with
  Medicaid
  and
  financialassistanceapplications
• Build trust
  with patients during stressful financial situations
• Collaborate with care teams
  and revenue cycle departments
• Maintainaccuratedocumentation
  across multiple systems

• Exceptional
  customer service experience,communication and interpersonal skills
• Demonstrates genuine compassion, empathy, and patience
  when supporting the patients,clients and team members
• Ability to
  explain financial and insurance concepts clearly
• Ability to
  multitask and prioritize quickly
  with
  HIGH attention to detail
  .
• Professionalism with sensitive financial conversations
• High School Diploma or GED

• Experience in
  healthcare financial counseling and revenue cycle
• Exposure to insurance/Medicaid and detailed Intakes
• Opportunity for growth within R1
• A team environment focused on
  innovation, collaboration, and patient experience
• Meaningful work
  supporting patients during sensitive and emotional moments

• Make a Real Difference
  :
  Patients lean on you for support and reassurance.
  
  You’llbe more than a data collector
  -you’llbe a calm, helpful presence during stressful times
• Learn Healthcare from the Ground Up
  :
  Build yourexpertisein healthcare financial services by navigating insurance programs, financialassistanceoptions, and patient account needs in a fast-paced hospital environment.
• Fast-Paced, Never Boring
  :
  You’ll move between systems, phone calls, andin‑person interactions - balancing accuracy with compassion,working alongside clinicians and emergency staff.
• Supportive Team Environment
  :
  We’reinvested in your professional journey.
  
  You’llbe surrounded by teammates who have your back and leaders who want to see you succeed

R1 is the one company that combines the deepexpertiseof a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

For this US-based position, the base pay range is $16.48 - $23.13 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is…