Lead Concierge - Inn

Lead Concierge - The Inn at Sundance Mountain Resort

Join to apply for the Lead Concierge role at Sundance Mountain Resort.

The Lead Concierge curates unforgettable guest experiences, guiding guests from pre-arrival to post-departure. This leadership role leads the Concierge team, collaborates with department leaders, and innovates vendor partnerships and unique in-room experiences.

• Lead, train, and support the Concierge team to uphold exceptional service standards.
• Serve as a liaison with external vendors and manage accurate invoicing, payments, and commission tracking.
• Guide guests with pre-arrival communications, activity reservations, transportation coordination, and dining bookings.
• Manage guest itineraries and ensure seamless communication before, during, and after their stay.
• Collaborate with the Front Desk team, Bell Captain, and Food & Beverage on logistics for high-occupancy days.
• Oversee seasonal offerings and guest programming such as Holiday Happenings.
• Maintain guest amenity programs and manage the ordering and distribution of collateral materials.
• Support development and implementation of a loyalty or repeat guest program.
• Coordinate guest amenities and handwritten welcome cards for in-room delivery.
• Share the Sundance story and commitment to land preservation and environmental stewardship.
• Provide expert knowledge on resort amenities, programming, and area activities (including Park City and Salt Lake City).
• Assist with guest billing and reservation confirmations for various activities and services.
• Utilize Stay N Touch, Fare Harbor, Tock, Microsoft Office, and other platforms to support guest service.
• Maintain a professional presence at the Concierge Desk and exhibit exceptional interpersonal and communication skills.

• High school diploma or equivalent required; college coursework or certification in hospitality preferred.
• Minimum of 6 months to 1 year of related experience in guest services, hospitality, or concierge roles.
• Proficiency in Microsoft Office, email, spreadsheets, and internet research.
• Experience with Stay N Touch, Fare Harbor, Tock, and 2-way radios strongly preferred.
• Must be 21 years of age or older.
• Ability to lift up to 50 lbs. regularly and up to 100 lbs. occasionally.
• Ability to sit, stand, walk, talk, hear, and use hands for extended periods.
• Strong attention to detail, multitasking, and follow-through in a dynamic environment.

• Indoor and outdoor working conditions, depending on guest needs and seasonal programming.
• Moderate noise levels; occasional exposure to varying weather conditions.

• Benefits package that includes subsidized medical, dental, vision, 401k, and paid time off policy.
• Employee discounts on dining and resort amenities.
• Season Pass.

This job description is intended to convey essential information about the scope of the Lead Concierge position. Employees may be asked to perform additional duties as assigned, in accordance with company policies and legal standards.