Hotel Front Desk Agent Provo, UT

Hotel Front Desk Agent job at SPRINGHILL SUITES OF PROVO. Provo, UT.

We are seeking a friendly and customer-oriented Hotel Front Desk Agent to join our team at Spring Hill Suites in Provo, Utah. The ideal candidate will be responsible for providing exceptional service to our guests, ensuring a smooth check-in and check-out process, and managing front desk operations efficiently. This role requires strong communication skills, attention to detail, and a passion for hospitality.

• Greet guests in a warm and welcoming manner upon arrival and departure.
• Handle check-in and check-out procedures, including managing reservations and addressing guest inquiries.
• Manage billing processes, including processing payments, refunds, and handling cash transactions.
• Provide information about hotel services, amenities, local attractions, and transportation options.
• Assist with guest requests and complaints, ensuring a high level of guest satisfaction.
• Maintain accurate records of guest information, room assignments, and special requests.
• Collaborate with housekeeping and maintenance departments to ensure guest needs are met.
• Monitor and enforce hotel policies and procedures; maintain the cleanliness and organization of the front desk area.
• Assist in managing room inventory and reservations using hotel management software.
• Handle phone calls and respond to email inquiries in a timely and professional manner.

• High school diploma or equivalent; additional education in hospitality or related field is a plus.
• Previous experience in a hotel front desk or guest service role preferred, but not required.
• Strong interpersonal and communication skills, with the ability to interact positively with guests and team members.
• Proficient in computer systems and hotel management software (Fosse).
• Ability to work flexible hours, including nights, weekends, and holidays.
• Strong organizational skills and attention to detail.
• Ability to handle multitasking and stressful situations with a calm demeanor.

• Competitive salary and tips
• Health, dental, and vision insurance
• Employee discounts on hotel stays and amenities
• Opportunities for career growth and advancement

If you are passionate about hospitality and would like to join our team as a Hotel Front Desk Agent, please submit your resume and a cover letter detailing your qualifications to the hotel front desk. We look forward to welcoming you to Spring Hill Suites Provo!

Spring Hill Suites Provo is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.