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Customer Support Technician
Job in
Provo, Utah County, Utah, 84605, USA
Listed on 2025-10-29
Listing for:
CD Newco LLC d/b/a Curve Dental
Full Time
position Listed on 2025-10-29
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support -
Customer Service/HelpDesk
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Flex is an innovative and quickly growing software company that focuses on providing a great product and exceptional support and service. Flex's Software works directly with Dental Companies located in the United States.
This position has set hours, Monday - Friday, paid holidays, and full benefits. This position will require multi-tasking, cross department communication, and focuses on efficient and quick speed-to-resolution service.
Day to Day Operations:- Omni-Channel Support (Chat, Phone, and Email)
- Internal collaboration with support, training, and billing departments
- External collaboration with client's IT services/third parties
- Engaging with clients as a product specialist for all needs (questions, troubleshooting, updates, etc.)
- Individual and Team-Based Problem Solving
- Working with Tier 2/Escalation Support Representative
- Connecting to clients via remote software
- Ability to work collaboratively with all team members, including: support, trainers, developers, managers, and administrators.
- Ability to multi-task efficiently (providing multi-channel support simultaneously)
- Critical thinking/Troubleshooting
- Ability to be self-directed, prioritize tasks, and organize overall workload.
- Ability to work effectively in a fast-paced environment
- Provide accurate and quick support
- Technical Support Background (2 years of customer service experience preferred)
- Understanding of Windows Operating System(s)
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