Technical Support Engineer-Spanish Speaking

Description

Hi, We Are Novarad

Novarad's solutions help healthcare executives, clinicians and IT professionals deliver clinical, operational, and fiscal excellence. With a self-sustaining business model, more than three decades of technology leadership, and an intense focus on our customers’ needs, Novarad brings people and technology together in ways no one else can. We’re driven by innovation that truly transforms healthcare - for the provider and their patient.

We are seeking a highly motivated and experienced Technical Account Manager - Spanish speaking to join our team. The ideal candidate will be responsible for managing technical relationships with key clients and ensuring customer satisfaction in fluent Spanish and English. In this role, you will work closely with clients, Support engineers, and cross-functional teams to deliver technical solutions and support. This is an onsite position at our corporate offices in Provo, UT.

• Competitive salary with generous PTO (Vacation, Sick and Holiday)
• Health, dental, vision, life, and disability insurances
• HSA with dollar-for-dollar match
• 401k with dollar-for-dollar match
• Wellness program
• Sundance corporate passes and more!

• Communicate with Novarad customers in either fluent Spanish and English.
• Advise on system configurations that adhere to best practice standards while meeting customer needs.
• Work closely with customers to understand their workflow technical requirements and develop solutions to meet those needs.
• Collaborate with cross-functional teams to ensure understanding of workflow and provide technical solutions and support to clients.
• Coordinate the resolution of technical issues in a timely manner.
• Develop and maintain strong relationships with key stakeholders and decision-makers within assigned accounts.
• Provide regular status updates to clients and internal stakeholders.
• Act as the primary technical point of contact for key customers, building strong relationships and ensuring customer satisfaction.
• Proactively identify and coordinate the resolution of technical issues, ensuring minimal disruption to the customer.
• Prepare and deliver technical presentations, demonstrations, and training sessions for customers.
• Keep up-to-date with industry trends and new technologies to provide value-added services to clients.
• Collect and analyze customer feedback, making recommendations for product improvements.
• Maintain a deep technical knowledge of the company's product offerings and understanding of how they meet client needs.

• Native level Spanish proficiency
• Bachelor’s degree or equivalent experience in Computer Science, Engineering, or related field
• 5+ years of experience in Technical Account Management role, Healthcare IT, or related field
• Excellent communication and interpersonal skills
• Experience with healthcare account management and customer retention.
• Strong leadership skills with the ability to manage and motivate a team.
• Ability to manage multiple priorities and meet tight deadlines within the fast-paced healthcare industry.
• Ability to understand and analyze complex technical issues and provide solutions.

• Strong technical knowledge of PACS Administration, and Health
• Leadership experience

• 40 hours/week
• Ability to travel up to 25% as needed.
• Work onsite at the Provo, Utah location
• Occasional weekend, early morning, or nighttime hours may be required

Novarad is an equal opportunity employer. Our recruits come from all walks of life; our customers come from all walks of life; and so do we. Novarad celebrates an inclusive and diverse workforce. This makes our team stronger by sharing our differences and experiences in open and creative conversation. Come share your differences with us