Website Onboarding Specialist Provo, Utah

Website Onboarding Specialist Role Overview

As a Website Onboarding Specialist, you will be responsible for ensuring a seamless and successful onboarding experience for new customers transitioning to Quilt's website and point-of-sale systems. You will play a crucial role in guiding customers through the website setup process and helping them realize the full potential of their Quilt Software platform.

• Take ownership of the daily website submissions process, working closely with clients to ensure their websites are created according to their specifications and industry best practices.
• Collaborate with clients to gather requirements, provide updates, and deliver completed websites on time.
• Develop and share new modules and features that can be utilized by teammates to enhance the overall quality and functionality of clients' jewelry websites.
• Work with cross‑functional teams to ensure project goals are met and deliverables are completed on schedule.
• Help control scope creep by clearly defining project boundaries and managing client expectations.
• Conduct thorough quality assurance (QA) reviews for websites submitted in various industries, ensuring they meet Quilt's standards for design, functionality, and user experience.

Your role as a Website Onboarding Specialist is pivotal in shaping the customer journey and ensuring smooth website launches for new and existing customers.

• 1–3 years of experience working with websites or web platforms
• Working knowledge of HTML5
• Ability to edit page structure, forms, embeds, and metadata
• Working knowledge of CSS3
• Ability to style layouts, typography, and components
• Familiarity with responsive design principles
• Experience working in a CMS or website platform (e.g., Webflow, Word Press, Squarespace, or similar)
• Comfort making changes to existing websites without breaking functionality
• Basic understanding of how websites are hosted and published

• Familiarity with:
  • Responsive layouts and mobile‑friendly design
  • Cross‑browser testing and troubleshooting
  • SEO basics (headings, meta tags, page structure)
  • Ability to integrate common third‑party tools (forms, analytics, embeds)
  • Understanding of basic web performance and usability best practices
• Strong written and verbal communication skills
• Comfortable working directly with customers, including non‑technical users
• Ability to explain technical concepts clearly and confidently
• Organized, reliable, and able to manage multiple onboarding projects at once
• Willing to ask questions, learn quickly, and take ownership of outcomes

• Experience with design tools such as Figma or Adobe XD
• Awareness of accessibility best practices
• SaaS or customer‑facing onboarding experience

• The best company culture around! (We recently won a Top Place to Work Award in Utah)
• Opportunities for advancement within our organization.
• Company activities such as Lagoon Day, movie nights, and dinners!
• A fully stocked kitchen waiting for you.
• Employee Referral Program, earn money for referring your friends.
• Paid Training
• Multiple full‑time work schedules are offered: (7 am–4 pm, 8 am–5 pm, or 9 am–6 pm M‑F)
• The ability to earn additional bonuses and incentives
• Paid Time Off (120 hours)
• Medical, Dental, Vision, Life Insurance Plans, and a 401(k)

Salary
: $26.50/ hour

Equal Employment Opportunity
:
As set forth in Quilt LLC’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.