Technical Consultant - Database Admin

Caselle is a leading provider of integrated ERP and enterprise software solutions purpose-built for local government. For over 40 years, we have partnered with municipalities, counties, and special districts across the United States to modernize their operations-from finance and utilities to payroll and asset management. Our cloud-forward platform empowers public servants to serve their communities more effectively, and our team is driven by the belief that better technology leads to better government.

The Technical Consultant - Database Admin assists in a wide range of technical activities supporting the implementation, maintenance, and upgrade of Caselle software products. This position serves as a technical resource throughout the implementation process and works with customers and internal teams to ensure software environments are properly installed, configured, secured, and prepared for successful use.

Primary responsibilities include software installations, user and security setup, data transfers, software upgrade assistance, technical troubleshooting, and implementation environment management. The Technical Consultant works with both customer IT resources and internal Implementation, Support, Product, and Engineering teams to resolve technical issues and ensure implementation activities are completed accurately and on schedule.

The position is also responsible for completing technical closeout activities for new-logo implementations, including creating and retaining appropriate backups of customer data at the conclusion of the implementation for company record-retention purposes.

• Install and configure Caselle software applications and supporting components for new and existing customers
• Coordinate software installations with customer IT personnel, System Consultants, Project Managers, and other Implementation resources
• Verify customer environments meet applicable technical requirements prior to software installation or upgrade
• Configure and maintain software environments required throughout the implementation process
• Assist with workstation, server, application, database, and related configuration necessary for Caselle software operation
• Troubleshoot installation, configuration, connectivity, permissions, and application-related issues
• Serve as a technical problem-solving resource for customers and Implementation team members throughout implementation projects
• Work with internal technical, Product, Support, and Engineering resources to resolve complex issues when escalation is necessary

• Assist with the creation and configuration of customer users within Caselle software applications
• Configure user access, application security, permissions, groups, and related settings based on customer requirements
• Support authentication and application access configuration as required by Caselle products
• Troubleshoot user access, permissions, authentication, and security-related issues during implementation
• Assist customers and Implementation staff with file management, security, and other system-level functionality within the Caselle ERP solution

• Perform and assist with the secure transfer of customer data required for software implementations, conversions, testing, and other project activities
• Coordinate data transfers between customers, Implementation resources, and other authorized internal teams
• Verify transferred data is received, stored, and available in the appropriate location for implementation activities
• Assist System Consultants and conversion resources with loading, moving, restoring, or otherwise managing customer databases and…