Task Force General Manager

Looking for candidates who are based in the Western Region of the United States or are willing to relocate to Utah.

The Task Force General Manager is responsible for traveling to various hotel locations, as assigned, to assist in the overall operation of the hotel.

• Actively supervises department heads.
• Responsible for department payroll administration.
• Conducts all department head performance appraisals where applicable.
• Participates in departmental expense and labor budgeting preparation.
• Schedules Team Members within budget guidelines to ensure adequate staff levels to maintain service expectations.
• Develops department attitude of attentiveness and anticipation of guest needs.
• Ensures guest special requests are fulfilled promptly and Team Members take ownership of issues.
• Ensures proper delivery of all guest services, including but not limited to social hour, breakfast service, dry‑cleaning, mail delivery, shuttle, grocery shopping, Business Center, wireless internet, etc.
• Resolves guest complaints with Guest Relations concerning the hotel, or guest billing and chargeback inquiries.
• Processes and reconciles daily cash deposits.
• Monitors posting of guest charges to minimize lost revenue.
• Ensures Front Desk Team Members perform bucket checks each shift and monitor rate variances.
• Coordinates reservations and efficient group registration with the Sales Department.
• Monitors suite availability and develops the hotel's yield management system with Sales to maximize suite revenue.
• Ensures an effective cash control system is in place and that all credit card and check cashing policies are followed.
• Maintains efficient operations and inventory controls for the hotel Market (i.e., gift shop).
• Responsible for the administration of key control procedures.
• Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.
• Maintains open and effective communication with team members and management.
• Attends and participates in team meetings.
• Adheres to established safety and emergency procedures and protocols, including Company, federal, and state regulations and guidelines.
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties and responsibilities as assigned.

• Bachelor's degree from an accredited university or equivalent in a related field.

• Minimum four (4) years of experience in the hotel management field.
• Minimum four (4) years of supervisory experience in the hotel management field.
• Hilton or Marriott brand experience.

Spends the majority of the time (50% or more) achieving organization objectives, often through coordinated achievements of subordinate staff. Primary duties are supervisory or organizational‑goal related. Establishes departmental goals and objectives, functions with independence, and makes decisions on matters of significant importance.

Oversees and coordinates the department's activities, with focus on supervisory and organizational goals. Analyzes and resolves issues, establishes work methods, ensures regulatory compliance, and maintains productivity.

Specific supervisory duties include:

• Establishes objectives and goals for the team.
• Assigns, monitors, and reviews work; evaluates direct reports' performance.
• Recruits and interviews.
• Orientates and trains.
• Investigates and resolves concerns and complaints.
• Approves time records and time‑off requests; submits payroll.

This position requires the capability to understand and follow both oral and written directions, as well as knowledge and usage of correct business English and office practices.

• Computer proficiency in Google platforms, Gmail, Google Sheets, etc.
• Excellent customer service skills.
• Proficient in time management; ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency situation and takes appropriate action.
• Able to establish and maintain a cooperative working relationship.
• Ability to interpret and create…