Senior Manager, Customer Success - Public Sector

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you.

From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

As a Senior Manager, Customer Success - Public Sector leading a team of Customer Success Managers in the Public Sector Industry you will combine a passion for developing and leading teams, solving complex business problems and ensuring delivery of top-tier customer management. You will lead a team of Managers and Individual Contributors who service our Enterprise-tier Public Sector team, which includes Federal agencies, state/local government, and/or educational institutions customers.

From the initial onboarding to ongoing adoption, your team will assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for scrappy individuals to join our team and have a huge impact on customer adoption, maturity, and retention.

• Demonstrated ability to build and lead teams to concrete and measurable results.
• Excellent analytical/technical problem-solving skills with a history of driving impact within an organization.
• Being a great leader who empathizes with your team members and customers.
• Along with helping your customers, you will help your direct reports be successful and grow in their roles.
• Detail-orientation with an ability to juggle multiple priorities, prioritize, and meet bold goals.
• You use your expertise to consult on best practices, and refuse to give up until our clients succeed.
• Successfully identify, recruit, and hire exceptional candidates who align with our company values and contribute to our organizational goals.

• As a member of the Technical Customer Success leadership team, you will play a crucial role in guiding and maturing our Technical Customer Success function specifically within the Public Sector.
• You will help to build, define, and architect the experience management category, championing it as one of the fastest-growing segments in the experience economy.
• Your demonstrated success in leadership will strengthen team collaboration, empowering you to make impactful decisions that contribute to the overall success and growth of the organization.
• By working cross functionally to scale our global service offerings and mature our industry-leading platform you will enhance your problem-solving skills and strategic thinking, empowering you to align teams toward common goals, ultimately resulting in improved customer experiences and more effective go-to-market strategies.
• You will build a strong ability to communicate team impact and results to key stakeholders across Qualtrics while gaining a comprehensive knowledge of the entire suite of Qualtrics solutions and their application to different Public Sector use cases.
• Grow ability to comprehend and lead the team in addressing complex technical requirements, enhancing customer adoption and usage of products or services.

• Grow and lead a team of Leaders and Technical…