Operations Content Manager

Location Zip Code:

84604

Field Support

We are seeking a hard-working, innovative, detail-oriented and creative team player to join our Aptive team! This is a full-time Operations Content Manager position located in Provo, Utah
. The individual we are looking for is someone who enjoys working in a team environment and excels working at an individual level.

• $98k to $110k Annual salary, depending on experience

• Annual bonus

• Group Health, Dental, and Vision plans

• Pet insurance, Life insurance, and EAP benefits

• 401K with employer match up to 4%

• Paid holidays and paid time off

• Opportunity for advancement

• Upbeat and exciting company culture and much more!

• Identify and prioritize opportunities for collaboration and liaison between the Learning & Development team and Field Operations Leadership, taking charge of filtering all Operations Leaders' requests into a strategically prioritized backlog of high-impact projects/initiatives

• Directly collaborate with L&D Leaders and Field Ops Leaders to determine learning priorities, training scope, and direction

• Control the coordination with L&D Project Manager and the Field Ops Leadership on training program structure, frequency, and communication

• Lead and direct partnerships with L&D and other cross-functional groups to ideate, create, and implement customized Operations-wide training programs

• Vigorously seek and identify opportunities for internal and external collaboration, efficiently utilizing programs, resources, curriculum, and staff to effectively support the mission of the Field training department

• Provide stable, forward-thinking leadership to the Field Operations Team, taking the lead in creating and implementing onboarding experiences for newly hired Regional Managers, Operations Managers, and Operations Supervisors

• Control group systems, including calendars, pre-arrival communications, welcome packets, and internal and external reservations

• Host regular company-wide training, skillfully planning and facilitating larger-scale meetings, on-site events, and seminars, asserting a strategic voice to guide the employee experience within the Field Operations organization

• Create and develop training video content for the Field Operations organization, actively engaging in close communication and collaboration with Learning & Development

• Directly facilitate quick turnaround on necessary initiatives and collaborate assertively with L&D and Comms to ensure the timely delivery of these assets

• Co-Produce the Operations Podcast “Bugbytes”, exercising control to enable the timely delivery of episodes and drive engagement and reach

• Collaborate closely with the Director of Operations Training, ensuring training experiences strictly adhere to the standards and expectations of quality and consistency

• Assertively communicate the goals, needs, and project outcomes of the Operations Team to the greater Field training team while actively seeking ongoing feedback and input

• Directly supervise members of the Field Operations team, diligently providing goal review, mentorship, and effective supervision regarding their coordination of Field training programs and their mentorship and training of Field Training Instructors

• Attend various levels of Operations Leadership meetings to maintain, develop, and control strategic context, thereby enabling informed and decisive prioritization of training requests and projects

• Exercise final approval authority over all training material and content before its controlled delivery to learners

• Champion inclusive work and learning environments through continual development of cultural competency, skillfully interacting effectively across various dimensions of diversity, and confidently applying skills and knowledge to promote inclusion and equity

• Perform other related job duties assigned

• Minimum of four years of experience teaching/leading in informal (outdoor/environmental pest control) and/or related field

• Minimum of two years’ experience coaching managers, supervisors, and/or outdoor leaders

• Content and script writing with video outputs

• Content creation for training and weekly meetings

• Strong work ethic with…