Quni Regional Manager

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At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high‑functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you.

From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

As a Regional Lead for Front‑Line General Support (Quni) you will combine a passion for developing and leading teams, solving complex business problems and driving strategic and operational excellence in Tier‑1 support teams within your region. You will ensure regional execution aligns with global Customer Support strategy, while adapting to regional market, cultural, and regulatory requirements. Working closely with Global Support Leadership and cross‑functional partners, you will establish a strong network that supports delivery of a consistent, high‑quality customer experience at scale.

• Strategic & Systems Thinking:
  Able to design and implement innovative, global and scalable operational processes that increase efficiency and balance regional nuance with global consistency.
• Strong People Leadership:
  Experienced in managing large teams, building leadership capability, and creating a high‑engagement culture.
• Operational Excellence:
  Adept at driving regional performance and quality. Tactically proficient and detail‑oriented while simultaneously possessing the ability to zoom out for a 100-foot strategic overview.
• Stakeholder Influence:
  Clear, confident communicator who can represent the region in global forums and partner effectively with regional leaders.
• Adaptability & Cultural Awareness:
  Able to lead across diverse teams while ensuring compliance with local laws and norms.

• Leadership Development:
  Expand your scope as a senior people leader, strengthening your ability to manage managers and influence regional performance.
• Strategic Impact:
  Play a key role in shaping and executing global Customer Support strategy through a regional lens.
• Cross‑Functional
  
  Collaboration:
  
  Work closely with senior leaders across Sales, CS, Product, and Professional Services to broaden business impact.

• Own and drive regional performance across key metrics
• Support regional escalations and executive‑level customer or partner engagements
• Align regional operations with global Customer Support strategy and priorities
• Lead regional execution of global initiatives and change programs
• Lead regional, cross‑team initiatives to improve efficiency, quality, and customer outcomes
• Directly manage Quni managers within your region, building leadership capability, succession plans, and talent pipelines within the region
• Foster a culture of accountability, inclusion, and customer obsession
• Partner with Workforce Management to balance staffing, skills, and workload to meet regional demand
• Support hiring, onboarding, and ramp planning aligned to regional needs

• 8+ years of professional experience, including leading high‑performing front‑line teams
• Strong experience in SaaS or technology customer support environments
• Proven ability to drive measurable performance outcomes at scale
• Excellent verbal and written communication skills
• Experience working in global or regional,…