Director - Provo

Encircle provides affirming programs, services, and community spaces for LGBTQ+ youth, young adults, and their families. Guided by our motto, No Sides, Only Love, we create welcoming environments where individuals of all backgrounds can find connection, support, and belonging.

The Program Director leads the implementation, evaluation, and continuous improvement of Encircle's programs at their assigned Home. This role combines program leadership, team development, community engagement, and operational oversight to ensure that their location provides an exceptional experience for guests, volunteers, staff, and community partners.

The Program Director is responsible for creating and maintaining a welcoming, affirming, and safe environment; leading and developing Home staff; building strong relationships within the local community; overseeing program operations and budgets; and using data, feedback, and evidence-based practices to continuously improve programs and services.

This is an ideal role for a mission-driven leader who enjoys working directly with people, building community, developing teams, and translating organizational strategy into meaningful local impact.

This is a full time position. Availability required M-F from 12-8pm and some scheduled weekends. Please note Pride month (June) is a time off blackout period.

The starting salary for this role is $65K - 75K per year, depending on experience. Benefits include medical/dental/vision, employer paid life insurance, paid holidays, PTO and paid sick time, and 401k with up to 4% employer match.

• Lead the implementation and ongoing improvement of programs at the Encircle Home.
• Deliver inclusive, affirming programs that respond to community needs and align with Encircle's mission and Core Curriculum.
• Apply data-driven, evidence-based, and trauma-informed approaches to assess needs, plan services, and evaluate program effectiveness.
• Monitor program participation and outcomes, and use data and feedback to identify opportunities for improvement.
• Create a welcoming environment where guests feel safe, included, and connected.
• Uphold Encircle's community guidelines and respond thoughtfully to situations that may impact the emotional or physical safety of guests.
• Ensure programs are delivered consistently and effectively while remaining responsive to the needs of the local community.

• Supervise, coach, and support Home staff, including the Assistant Program Director, Program Coordinator, interns, and volunteers.
• Establish clear expectations and provide regular feedback, coaching, and professional development.
• Foster a team culture grounded in inclusion, accountability, collaboration, and continuous growth.
• Support performance management processes and help team members identify and pursue opportunities for professional development.
• Model Encircle's values and create an environment where team members feel supported, challenged, and connected to the organization's mission.

• Develop and maintain meaningful relationships with local organizations, community leaders, businesses, and other partners.
• Represent Encircle within the local community and build awareness of Encircle's programs and services.
• Coordinate and participate in community events and collaborative initiatives.
• Identify opportunities to strengthen partnerships, expand program reach, and increase community impact.
• Ensure community engagement efforts are inclusive, strategic, and aligned with Encircle's mission and values.

• Maintain accurate program, incident, staffing, volunteer, and other operational documentation.
• Track program participation, outcomes, and other relevant data.
• Monitor and manage the Home's budget and expenses.
• Complete monthly financial reconciliation and other administrative responsibilities.
• Manage calendars, communications, projects, and operational deadlines effectively.
• Maintain and improve standard operating procedures and systems that support effective program delivery.
• Collaborate with Operations, Development, Marketing, People & Culture, and other departments to support organization-wide goals.

• Ensure the Home is clean, organized, welcoming, and aligned with Encircle's brand and style.
• Conduct regular walk-throughs and identify facility, safety, and maintenance needs.
• Coordinate with the…