Area Manager Airport Operations & Guest Services
Job in
Provo, Utah County, Utah, 84605, USA
Listing for:
Breeze Airways
Full Time
position
Listed on 2026-11-14
Job specializations:
-
Management
Job Description & How to Apply Below
- Responsible for safety programs to ensure a safe workplace for Team Members, Guests, Business Partners, aircraft, ground service equipment, and facilities at their assigned station.
- Hold ground service providers accountable to DOT, FAA, and Breeze guidelines.
- Manage and plan station costs in operating plan and administer and maintain the station operations budget for their assigned stations.
- Accountable for all internal and external regulatory matters
- Conduct station audits and reviews.
- Develops and manages talent in the area, including hiring, coaching and workforce planning.
- Take action, as deemed necessary, to resolve any problems or situations that may compromise safety compliance
- Resolves issues for guests regarding service failures or other complaints.
- Makes sound decisions with positive results.
- Develops both strategic & tactical plans that create a safety conscious environment that results in team member safety and wellbeing.
- Monitors stations closely, including daily, weekly and monthly reporting and reviews.
- Develop and execute a local strategic plan ensuring industry-leading operational and customer service performance consistent with Breeze core values and objectives, including procedures, operational controls and standards, infrastructure, and people operational efficiency and cost savings
- Ensure coordination across all departments impacting airport operations, including Flight Ops, Inflight Service, and Technical Operations, to achieve operational and company goals.
- Develop balanced station metrics and lead the teams to ensure performance targets are met.
- Ensure team readiness for response to irregular operations and emergency events.
- Ensure that policies and procedures are conducted in accordance with applicable federal regulations and standards.
- Ensure business partners are adhering to policies and procedures and reflect the Breeze brand.
- Other duties as assigned
- High school diploma or equivalent educational achievement
- 5+ years experience in Customer Service or a related area
- 5+ years experience in airport operations and customer service
- 5+ years experience guiding large, diverse business partner teams
- Experience and proficiency using Microsoft Office (Excel, Word, PowerPoint)
- High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
- Self-starter must have a positive attitude and strong desire for success
- Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlines
- Knowledgeable in Airport Operations, Ground Operations, and regulatory agencies
- Outstanding leadership capabilities, with ability to guide and motivate
- Able to work flexible hours and be available for emergency response and on short notice
- Must possess and maintain a valid driver's license from the state of your primary residence
- Must be able to obtain and maintain a SIDA badge in accordance with TSA requirements
- Must pass a ten (10) year background check and pre-employment drug test
- Must have authorization to work in the US as defined by the Immigration Reform Act of 1986
- Must be able to obtain and maintain Ground Security Coordinator certification.
- 4-year degree or equivalent work experience
- Knowledge of the different airline disciplines and administration, including the interdependencies on Airport Operations
- Knowledge of external agencies and their function as it relates to Airport Operations (e.g. FAA, DOT, TSA, etc.)
- Skills/Talents
- Proven ability to guide a large workforce
- Competent in interpersonal communications, collaboration, critical-thinking, and problem solving
- A self-starter with excellent verbal and written communication skills
- Good work…
Position Requirements
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