Lead Store Associate N Draper Ln Provo, UT

At Curaleaf, we’re redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands—including Curaleaf, Select, and Grassroots—offer premium products and services in both medical and adult-use markets.

Join us at Curaleaf and be part of a high-growth, purpose-driven company that champions corporate social responsibility through our Rooted in Good initiative, supporting community outreach and positive change.

• Type of Work: Full-Time
• Shift Availability: The candidate must have open availability on weekdays, evenings, weekends, and holidays.
• Starting Hourly Pay Rate: $18.50 - $20.50/hr
• Location: 222 N Draper Ln, Provo, UT 84601

About the Role: As a Lead Store Associate, you'll deliver exceptional customer experiences while guiding and inspiring your team. You will serve as a brand ambassador, drive performance, and help shape a welcoming, compliant, and high-performing retail store environment.

• Customer Experience & People
  • Lead by example to create a warm, welcoming environment where every guest feels valued.
  • Coach associates to deliver exceptional service and build meaningful relationships through personalized product recommendations.
  • Drive consultative selling on the floor, encouraging open-ended questions, active listening, and thoughtful product education.
  • Encourage enrollment in the rewards program and capture customer insights to enhance future experiences.
  • Support the team in resolving customer concerns with empathy and professionalism.
  • Promote a respectful, inclusive, and collaborative workplace, fostering teamwork and smooth operations at checkout.
• Operational Excellence & Processes
  • Execute opening and closing duties, including daily huddles and cash reconciliation.
  • Verify customer IDs and maintain accurate POS profiles.
  • Ensure inventory integrity through precise transaction processing and order fulfillment.
  • Lead inventory counts and participate in overnight audits.
  • Maintain a clean, organized, and guest‑ready store environment.
  • Uphold compliance with SOPs, safety protocols, and state regulations.
  • Achieve daily KPI goals through consultative selling and upselling strategies.
  • Reinforce customer purchase decisions and highlight complementary products.
  • Stay informed on promotions and product updates to deliver a seamless shopping experience.
• Leadership & Team Development
  • Guide and support store associates in daily operations.
  • Lead by example in customer service and operational excellence.
  • Train new hires and conduct ongoing training sessions.
  • Provide real‑time coaching and feedback to drive team performance.
  • Delegate tasks effectively and act as the go‑to leader in the absence of store management.
  • Support conflict resolution and promote a positive workplace culture.
  • Adapt quickly in a fast‑paced environment and take on additional duties as needed.

• Must be 21 years of age or older.
• High School Diploma or General Educational Development (GED) certificate.
• Minimum 1 year of experience in a customer‑facing or sales environment.
• Minimum 1 year of experience using point‑of‑sale (POS) systems and cash handling.
• Minimum 6 months of leadership experience in a retail environment.
• Hands‑on experience in retail store operations including opening/closing procedures and cash drawer reconciliation.
• Strong leadership and team‑building skills with the ability to coach and motivate others.
• Familiarity with retail SOPs, safety protocols, and loss prevention practices.
• High attention to detail in cash handling and inventory management.
• Excellent customer service and interpersonal communication skills.
• Ability to work independently and as part of a team in a high‑volume, compliance‑driven setting.
• Comfortable using technology and willing to learn new tools for operations and customer interactions.
• Strong time‑management, organizational, and conflict‑resolution skills.
• Basic proficiency in mathematics and computer applications.

• Previous knowledge of inventory management, systematic restocking of merchandise, fulfillment of online and in‑store orders, and conducting daily inventory counts and audits.
• Ba…