Protective Services Dispatcher

Protective Services Dispatcher 2

Join to apply for the Protective Services Dispatcher 2 role at Brigham Young University.

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students and take an active role in the University’s Mission: “To assist individuals in their quest for perfection and eternal life.”

Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth—all situated within a beautiful and historic campus—make it hard to imagine a more inspiring place to work. Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints.

The Security Control Analyst supports campus safety by monitoring complex security, alarm, and emergency communication systems. The role analyzes incoming information, identifies threats, coordinates with law enforcement and emergency responders, and maintains accurate documentation. This position requires strong multitasking skills, calm decision‑making under pressure, and proficiency with security and dispatch technologies.

• Monitor and analyze data from security cameras, alarms, access control, and environmental systems.
• Detect threats, hazardous conditions, and unusual activity.
• Assist campus users with access control and security systems.
• Coordinate with technicians and security staff to resolve system issues.
• Conduct basic investigations using camera playback.

• Receive and process emergency and non‑emergency calls.
• Dispatch police, fire, EMS, and university personnel according to established protocols.
• Relay critical information (vehicle, criminal, warrant, and safety data) to responders.
• Maintain radio communication and track status of field units.
• Facilitate communication with outside agencies as needed.

• Record and track service requests using CAD software.
• Enter, update, and retrieve confidential information.
• Maintain logs, files, and records in compliance with state and federal guidelines.

• Attend required POST dispatch training.
• Maintain required certifications.
• Provide after‑hours assistance and perform other duties as assigned.

• A firm commitment to the mission of BYU.
• Associate degree + 2 years dispatch experience (or equivalent combination).
• High school diploma or GED.
• No felony convictions; must pass background check and screening.
• Ability to obtain within one year:
  Utah POST Dispatch Certification, Power Phone Police/Fire/Medical certification, and UCJIS certification.
• Ability to stay calm, focused, and decisive under stress.
• Strong multitasking, prioritization, and communication skills.
• High integrity, confidentiality, and reliability.
• Ability to work variable schedules, including nights, weekends, and holidays.
• Strong radio and telephone communication skills.
• Ability to interpret campus maps and locations quickly.
• Typing speed of at least 50 WPM.
• Proficiency with Microsoft Office.

• Five years dispatch experience in police, fire, or medical settings.
• Bachelor’s degree in a related field.
• Proficiency with CAD software, security camera systems, access control, and alarm systems.

• Employee assistance program, available to the employee and all members of their household.
• Access to the library.
• Free on‑campus parking.
• Free UTA pass.
• Discounts at the BYU Store and for many events at BYU.

Pay Grade: 50
Typical Starting Pay: $25.00 to $32.50 an hour

All staff positions require a resume. Refer to the job posting for any additional required documents.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.

Members of The Church of Jesus Christ of Latter‑day Saints must hold and be worthy to hold a current temple recommend.

Brigham Young University (BYU) is widely recognized not just for its world‑class education, but for its deep commitment to inspired religious values. Gathered together in a Christ‑centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!