GSOC Operator

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A GSOC Operator plays a critical role in monitoring, detecting, and responding to security threats for an organization on a global scale. Below is a comprehensive job description that outlines the key responsibilities, qualifications, skills, and attributes typically expected for this position.

Shift Available:
Tuesday - Saturday - 12AM MT-8:30AM MT

• Use alarm systems to monitor alarms.
• Alert customer staff immediately if a security incident occurs.
• Escalate issues according to the customer's threat matrix.
• Provide regular reports on security incidents and alarm activations.

• Assist in setting up access rights for new employees and vendors.
• Manage and update credentials in Credential Management systems.
• Ensure dual credentialing is monitored for both systems.
• Respond to requests for credential management from the customer.

• Provide remote access support to authorized customer personnel.
• Ensure secure access through the security system.
• Assist in troubleshooting any access issues that may arise by passing along to Engineer.

• Answer incoming phone calls to the GSOC 24/7, 365 days a year.
• Provide excellent customer service to callers.
• Route calls to the appropriate person or department as needed.
• Maintain a log of calls for record-keeping and follow-up.

• Manage alerts and notifications through Intelligence platform for travel-related risks.
• Conduct routine analysis of global threats that could impact travelers.
• Communicate directly with travelers regarding safety information or alerts.
• Ensure travelers are informed of any relevant risks during their trips.

• Respond quickly:
  When you receive an email during your shift, reply within 5 minutes.
• Completing tasks:
  Finish email tasks while on duty or hand over if not possible.
• Handover information:
  Document unfinished tasks for the next person.
• Act quickly:
  Take immediate action if you notice any security problems or alarms.
• Work with others:
  Communicate with on-site security team and emergency services as needed.
• Use alert tools:
  Use systems like Worldcue and Preparis to send alerts, after supervisor approval.

• Be the contact person:
  Main point of contact for all security-related matters.
• Provide updates:
  Inform management and key team members of incidents and concerns.
• Collaborate with other teams:
  Work closely with IT, facilities management, etc.

• Health, vision, dental
• Life insurance
• 401(k)
• Vacation/sick leave

Cobalt AI is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

• Entry level

• Full-time

• Customer Service and Information Technology
• Security and Investigations