Customer Support Engineer

We're looking for a Customer Support Engineer to support customers through investigation and modifications of Open Works products. The role involves troubleshooting mechanical and electrical faults and issues on customer-owned equipment both in the factory and at customer sites worldwide as a Field Service Representative.

Join a high-energy, collaborative team based in the beautiful Northumberland countryside. Great ideas thrive, challenges are embraced, and people genuinely love what they do.

• Competitive remuneration package, with performance-related bonuses and clear progression opportunities.
25 days’ holiday + public holidays, with long-service rewards and the option to buy up to 5 additional days.
• Free breakfast and freshly cooked lunches every day, courtesy of Chef Mark and his team.
• Private healthcare through Aviva, keeping you feeling your best.
• Life assurance for peace of mind for you and your loved ones.
• Salary sacrifice schemes – including EV car and Cycle to Work options for easy, sustainable travel.
• Paid team socials – from quiz nights and football to board games and more; we love to have fun together.
• Pension plan with up to 4% employer‑matched contributions to help you plan for the future.
• A culture that empowers – we enable change, encourage challenge, and celebrate personal growth.

• Troubleshoot and resolve mechanical / electrical problems across our range of high‑precision systems.
• Collaborate with engineering teams to refine repair processes and creatively resolve technical challenges.
• Plan and execute remote repair activity at customer sites around the world.
• Investigate and diagnose issues encountered by customers in real time.
• Collaborate with internal teams to resolve complex technical challenges.
• Contribute to improving support processes and customer experience.

• Background in electrical / mechanical repair including hands‑on experience of building and testing electro‑optical, opto‑mechanical or complex electro‑mechanical assemblies.
• Excellent problem‑solving skills with a methodical and analytical approach.
• Ability to interpret complex technical documentation and engineering drawings.
• Familiarity with the use of electrical and mechanical test equipment.
• Strong attention to detail, dexterity and commitment to exceptional quality.
• Acceptance that things sometimes go wrong, resilience and embrace of change.
• Creative mindset to spot opportunities for product improvement.
• Clear and effective communicator.
• Willingness to travel overseas for short customer support trips.

As a small, fast‑growing company (with over 70 people and continual expansion) we offer the opportunity for a professional to have autonomy and responsibility. You’ll directly see the impact of your efforts.

Help protect the territory and airspace of NATO countries and their allies.

Be a world‑leading provider of autonomous technology for surveillance applications and defence.

• Be a Good Egg
  :
  Earn respect, have mutual trust and be honest.
• Do cool stuff
  :
  We develop cool tech with an awesome team, and we get stuff done.
• Be empowered
  :
  We are autonomous, reliable and take personal responsibility.
• We are one team
  :
  Look out for each other and the team.
• Things go wrong
  :
  Fail fast, learn and move on.
• Have fun
  :
  We're doing amazing things with passionate people.

We encourage you to apply as soon as possible as we may close the role early due to high volumes of applications.

Applicants must have the right to work in the UK, as we are not able to provide visa sponsorship.