Sales and Customer Manager

The Opportunity

We're looking for a commercially driven Customer and Sales Manager with a genuine interest in technology and a passion for growing strong customer relationships. You'll take ownership of a portfolio of international customers, building trusted relationships, identifying opportunities to expand existing accounts and ensuring customers continue to get real value from our products.

We're looking for a commercially driven Customer and Sales Manager with a genuine interest in technology and a passion for growing strong customer relationships. You'll take ownership of a portfolio of international customers, building trusted relationships, identifying opportunities to expand existing accounts and ensuring customers continue to get real value from our products.

This opportunity would suit candidates with a strongcommercial background, who enjoys being close to customers, understanding their needs and finding ways to grow existing business. You'll need to be commercially astute, confident discussing technology and comfortable managing multiple customer relationships and opportunities at different stages. You may already have experience in defence or security, but we're equally interested in people from technology-led or complex B2B environments who are curious, commercially focused and confident engaging with customers.

Open Works is a rapidly growing business operating globally with a passion for exceptional engineering and building on a legacy of defence innovation in the North East of England.

Our products provide ultra-high performance, real-time detection, tracking, identification and targeting of dynamic aerial threats. They have been deployed internationally to protect high profile military and civilian assets, and contribute towards the defeat of nuisance, misguided and maliciously deployed drones during operations.

We are very proud to have supported a wide range of law enforcement and military operators, protecting many of the most high profile sites and individuals around the world.

The amazing things we do are only possible because of a dedicated and passionate team.

Open Works Engineering operates within the defence sector. As part of our recruitment and onboarding processes, we collect information that may be required to support future security vetting and clearance requirements, should these become necessary during employment.

Join a high-energy, collaborative team where great ideas thrive, challenges are embraced, and people genuinely love what they do.

• Rewarding Success - Competitive salary, starting from £50,000, plus a discretionary annual bonus of up to 25% of salary alongside a structured pay progression framework.
• Enhanced Pension - Up to 8% employer-matched contributions to help you plan for the future.
• More Time to Recharge - 25 days' holiday plus public holidays, long-service rewards, and the option to buy up to 5 extra days.
• Breakfast & Lunch on Us - Enjoy team breakfasts and freshly prepared lunches every day courtesy of Chef Mark and his team.
• Health & Wellbeing - Private healthcare and life assurance for added peace of mind.
• Sustainable Travel - Salary sacrifice schemes, including EV car and Cycle to Work options.
• Team Socials - Regular events, from quiz nights and football to board games and more.
• Learning & Growth - A culture that empowers you to challenge, grow and make an impact, plus a £250 annual learning budget to invest in the development that matters most to you.

• Manage a portfolio of customers:
  Take ownership of relationships across international customers, ensuring they receive a high level of service and support.
• Grow existing accounts:
  Understand customer needs, identify opportunities to expand existing accounts and maximise the commercial potential of our customer base.
• Build strong customer relationships:
  Develop trusted relationships with customers, understanding their requirements, future plans and how our technology can support them.
• Own sales opportunities:
  Manage opportunities from initial identification through to quotation, contract award, delivery and repeat business.
• Develop selected new business:
  Identify and progress new customer opportunities where there is a clear commercial and strategic fit, alongside your account management responsibilities.
• Support the customer lifecycle:
  Work closely with customers and internal teams through product delivery, integration, onboarding and ongoing support.
• Represent Open Works globally:
  Attend customer meetings, demonstrations, exhibitions and events, delivering confident presentations and representing our technology and brand.

• Strong commercial sales experience: Proven experience managing customer accounts, identifying growth opportunities and delivering successful commercial outcomes.
• Account growth mindset: Naturally curious about customers and able to identify opportunities to…