Service Department Technician

Job Title:

Service Department Technician Department: 354 - Service Department

Reports To:

Customer Service SupervisorFLSA Status:
Exempt

Location:

RAE Corporation – Pryor, Oklahoma Position Type:
Full-Time

Travel Required:

60%

About Us:

RAE Corporation is a leading provider of HVAC and refrigeration solutions, known for delivering high quality products and superior service. We foster a culture of innovation and teamwork, empowering employees to make a meaningful impact.

Role Overview :

The Field Service Technician is responsible for the on-site service and startup of commercial and industrial air conditioning and refrigeration units and equipment. The role also provides technical support via phone or email to assist customers with troubleshooting equipment in the field.

Key Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
• Maintain a safe and clean working environment by following procedures, rules, and regulations.
• Troubleshoot equipment by observing operation, testing system functionality, and using precision gauges and instruments.
• Provide troubleshooting assistance via phone or email using schematics, submittal data, andother information available on RAE systems.
• Offer warranty data and guidelines to customers.
• Follow Service Department procedures for warranty and non-warranty troubleshooting and parts handling.
• Log all applicable data for field service issues and department records including call logs, email correspondence, trip reports, expense reports, and other required documentation.
• Provide accurate and timely information to customers regarding field issues.
• Test lines, components, and connections for leaks.
• Dismantle malfunctioning systems and test components using electrical, mechanical, and pneumatic testing equipment.
• Adjust or replace defective mechanisms and parts and reassembling systems.
• Read blueprints to determine the specifications for refrigeration system components.
• Install wiring to connect components to electric power sources.
• Perform mechanical overhauls and refrigerant reclaiming.
• Cut, bend, thread, and connect pipe to functional components and water, power, or refrigerationsystems.
• Adjust valves and charge the system with the proper refrigerant.
• Estimate, order, and install materials needed to maintain equipment.
• Install expansion and control valves using acetylene torches and wrenches.
• Mount compressors, condensers, and other components using hand tools and acetylene welding equipment.
• Keep detailed records of repairs, replacements, and the causes of malfunctions.
• Layout reference points for system installation using measuring instruments.
• Fabricate and assemble components of the refrigeration system using hand tools, power tools,and welding equipment.
• Lift and align components into position using hoists or block and tackle.
• Drill holes and install mounting brackets and hangers.
• Insulate shells and cabinets of systems.
• Travel to job sites, survey conditions, and make recommendations for action.
• Resolve product or service problems by clarifying customer complaints, determining root causes,and implementing solutions.
• Start-up units and equipment, checking for shipping or installation problems and ensuring proper operation.
• Communicate with customers, contractors, engineering, and service departments to resolve field issues.
• Complete other tasks as directed by the supervisor.
• Comply with government regulations, company policies, and procedures.

Desired

Qualifications:

•

Education:

Associate’s degree (two-year college or technical school) or equivalent job…