Billing And Collections Administrator

Are you detail-oriented, proactive, and passionate about making a difference through your work? We're looking for a Billing & Collections Administrator to ensure timely and accurate invoicing and collections, supporting our mission to deliver outstanding care and service.

• Prepare and distribute invoices accurately and on time.
• Track customer accounts, reconcile balances, and initiate collection efforts.
• Post and allocate receipts daily; manage monthly direct debit collections.
• Respond to internal and external queries, resolving disputes and billing issues.
• Maintain accurate records of payments, credit limits, and collection activity.
• Liaise with solicitors, Local Authorities, and ICBs on complex funding cases.
• Build strong relationships with Home Managers and external stakeholders.
• Evaluate customer creditworthiness and support pre-admission checks.

• Experience in billing, credit control, and query resolution.
• Understanding of collections, cashflow, and GDPR.
• Proficiency in Microsoft Office and professional communication.
• Strong attention to detail and high level of numeracy.
• Ability to work under pressure and solve problems proactively.
• Knowledge and use of Microsoft Office packages.
• Excellent interpersonal and communication skills both verbal and written.
• Enthusiasm and a willingness to learn and grow.

• Competitive salary and industry‑leading benefits
• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Benefits platform – discounts across multiple retailers (supermarkets, High Street etc), leisure providers, hospitality etc. Online and in‑store discounts
• Pension Scheme with Royal London
• Personal car leases via salary sacrifice* /
• 25 days holiday plus bank holidays
• Holiday Flex – purchase additional holiday
• Enhanced Company Maternity, Paternity, Adoption pay, plus £200 new child payment
• Flexible working patterns
• Cycle to work scheme* /
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership
• Eligible for a Blue Light Card
• Subsidised BHSF Sick Pay Cover
• BHSF, Life Cover, Cancer Cover, Personal Accident Cover
• Free The Company Shop membership
• Free Will Service
• Concerts for Carers
• Leeds Credit Union savings and loan from salary
• Taste Card
• Tickets for Good

• Benefits require completion of a 12‑week probationary period before they can be accessed.
• Benefit subject to deduction not taking colleague below National Living Wage

Dignity – Respecting every individual. Quality – Striving for excellence.

Ambition – Driving change in our industry. Caring – Enriching lives every day.

Inclusive – Believing in the power of teamwork Integrity – Acting with honesty and transparency.

To be a positive inspiration and influence for the people we work with, live with and support.

Apply Now

Ready to make a difference? Submit your application