Business Services Co-ordinator

This position will report to the Practice Manager and will support the co-ordination and delivery of key business services activities within deadlines set by the Practice Partners, Primary Care Network (PCN), Integrated Care Board (ICB) and NHS England.

Supporting key business areas:
Human Resources (HR), Facilities Management, Finance and Information Systems & Technology whilst also ensuring finance budgets are met, engagement of third-party services, risk assurance and compliance.

This is an exciting role where the successful applicant will be ableto work with the Practice Manager to manage the day-to-day business whilst also supporting shaping and delivering future business strategy.

This job description is subject to a flexibility clause and may change according to business requirements.

MAIN DUTIES AND RESPONSIBILITIES

• Co-ordination and support the HR function, working with the Practice Manager, Managers andSite Co-ordinators together with our HR company to provide accurate and timely HR management administration and key projects e.g. annual Leave management, absence management, recruitment, onboarding, leavers, workforce reporting, HR process controls and updates, etc
• Co-ordinate and support of the facilities function, working with Practice Manager todeliver effective building management and maintenance with third party suppliers to meet health & safety standards, and to provide a good working environment for colleagues across the buildings.
• Co-ordinate and support the finance function, working with the Practice Manager to delivercost management and all financial information required by accountants ICB andNHS England
• Co-ordinate and maintain the technology and information systems supporting the practice,developing new systems and supporting new projects.
• Provide regular reports and audits from Practice Systems to effectively manage Business Services process e.g. Annual Leave, Absence, Training, Appraisals, new starters and leavers, Risk Assurance, CQC reporting, etc.
• Co-ordination and support for the Practice Manager to deliver key Business Services activities and projects to ensure that our colleagues have the support andtools to do their roles to deliver a quality service to our patients.

We are a forward-thinking organisation, operating in an extremely fast-paced environment.

You'll find yourself working with a variety of highly motivated,supportive and experienced colleagues, where no two days are the same.

We work collaboratively with our GP practices to offer better services and improve access for our patients.

MAIN DUTIES AND RESPONSIBILITIES

• Co-ordination and support the HR function, working with the Practice Manager, Managers and Site Co-ordinators together with our HR company to provide accurate and timely HR management administration and key projects e.g. annual Leave management, absence management, recruitment, onboarding, leavers, workforce reporting, HR process controls and updates, etc
• Co-ordinate and support of the facilities function, working with Practice Manager to deliver effective building management and maintenance with third party suppliers to meet health & safety standards, and to provide a good working environment for colleagues across the buildings.
• Co-ordinate and support the finance function, working with the Practice Manager to deliver cost management and all financial information required by accountants ICB and NHS England
• Co-ordinate and maintain the technology and information systems supporting the practice, developing new systems and supporting new projects.
• Provide regular reports and audits from Practice Systems to effectively manage Business Services process e.g. Annual Leave, Absence, Training, Appraisals, new starters and leavers, Risk Assurance, CQC reporting, etc.
• Co-ordination and support for the Practice Manager to deliver key Business Services activities and projects to ensure that our colleagues have the support and tools to do their roles to deliver a quality service to our patients.

• Educated to GCSE grade C/4 or equivalent in English and Maths

• Excellent planning and organising skills with the ability to reprioritise and manage workloads to hit business deadlines
• Good communication skills, written and verbal
• Excellent attention to detail and accuracy with the ability to collate, interpret and simplify data/information for Managers to review
• Be able to influence and build relationships at all levels with internal and external stakeholders and suppliers
• Ability to maintain confidentiality and professionalism
• Able to work on your own and within a team environment
• Able to demonstrate flexibility and adaptability in a changing and challenging business environment
• Must be able to confidently use Microsoft packages including Outlook, Excel, Word and be able to learn new systems quickly
• Have a proactive, can-do attitude where there may not be any immediate answer or solution
• Facilities/building management
• Understanding…