Shop Manager

Hours: 37.5 hours per week (5 days Monday to Sunday)

Salary: 25750 per year

Responsible to: Area Manager

Responsible for: Assistant Shop Manager and volunteers

Benefits: Entry into Peoples Pension death in service benefit (3 x salary) out of pocket expenses free access to confidential and extensive wellbeing support generous holiday entitlement (26 days plus bank holidays rising to 31 days after 5 years for a full time employee pro rata for part time) an extra days holiday for your birthday! free tea / coffee sight tests and flu jabs and excellent learning and development opportunities.

We're excited to be opening our first-ever shop in Pudsey! Which means we're looking to recruit a great team to turn it into another highly successful store selling quality clothing and accessories homeware books and toys all donated by our supporters.

Based in an old bank this will be a characterful shop with a boutique feel. A brilliant place for local people to bargain hunt shop sustainably donate their preloved stuff and even volunteer. And every penny of profit made by our shops helps us be here for children with life‑shortening conditions and their families who desperately need our support.

As manager you'll soon have the shop running like clockwork building a team of volunteers achieving sales targets and delivering excellent customer service. You'll be an experienced retailer passionate about establishing great customer relationships and running an efficient and profitable shop. You're also skilled at leading motivating and inspiring a team and driving sales.

If that sounds like you and you want your skills experience and love of retail to make a real difference to children and families living locally then we want to hear from you.

For an informal chat about the role please contact Kay Dent Area Manager on

To find out more about working for Forget Me Not Childrens Hospice please see our recruitment pack.

Our vision is to deliver pioneering care through pregnancy childhood and loss wherever families need us whatever the future holds. This role supports our vision by leading inspiring and developing a high performing team of staff and volunteers to maximise income from the Forget Me Not shop and where applicable the online retail operations.

• Deliver and exceed sales and profit targets monitoring performance taking action when required and reviewing pricing regularly.
• Provide consistently excellent customer service and represent the shop and Forget Me Not positively in the community promoting campaigns and sharing accurate information about services.
• Manage the gift aid process accurately and effectively.
• Ensure shop Facebook pages/eBay are maintained and managed within policy guidelines.
• Maintain high merchandising standards including strong window displays good quality online listings and excellent shop presentation.
• Ensure full compliance with health & safety fire safety and statutory duties.
• Act as keyholder responsible for opening closing and securing the premises.
• Uphold security and procedures to prevent theft and loss ensure correct cash handling and report concerns promptly to the area manager.
• Secure a supply of high quality donated stock through local relationships businesses and community groups.
• Ensure efficient stock rotation safe sorting and storage of donations.
• Use management information to ensure stock levels and pricing support shop sales targets and promote furniture collections and house clearances where applicable.
• Lead and motivate staff and volunteers ensuring our hospice and retail policies are followed while allocating workloads fairly and supervising daily performance.
• Ensure the shop and where applicable online operations are appropriately staffed and operate within agreed budgets.
• Work with the retail volunteer lead to attract train and retain volunteers and communicate key updates through regular team meetings and participation in manager meetings.
• Complete all administrative and financial tasks accurately and on time maintaining secure and confidential (GDPR compliant) records and completing mandatory training as required.

We expect…