Coach, Enrollment Management

Title: Coach, Enrollment Management & First Year Experience

Position Type: Professional Tech Full time

College: Pueblo Community College

Division: Student Affairs

Department: PCC Enrollment Management & First Year Experience

Campus: Orman Campus

Location: Pueblo

Salary Range: The annual salary for this position is $60,500 and may be up to 5% higher depending on relevant experience, education, and certifications when compared to others doing substantially similar work.

Job Summary:

The First-Year Coach delivers student-centered guidance for new first-time and concurrent enrollment matriculation students. This role facilitates structured onboarding experiences while conducting ongoing student support.

• Develops and leads orientation and student onboarding activities to proactively address barriers to student success by connecting students to resources to troubleshoot common issues experienced at the beginning of their first semester.
• Meet with new first-time college students and concurrent enrollment matriculation students to provide proactive, holistic, and student-centered academic advising focused on student development, guiding them through degree requirements, course selection, and graduation pathways.
• Work closely with our Student Success Coaches team to align enrollment workflows, stay current on curriculum updates, program requirements, and prerequisite change.
• Develops, plans, and coordinates programming that promotes student retention using advanced knowledge in learning styles, financial literacy, transfer guidance, cultural programs, and career exploration.
• Monitors early alert reporting systems (such as Navigate) and conduct intentional, ongoing outreach and milestone check-ins throughout the first semester to track academic progress. Provide timely interventions, address social issues, and encourage campus engagement to resolve barriers to student success.
• Implements best practices in student development theory and provides timely feedback to support the social-cognitive needs of students to maintain a connection to campus.
• Utilizes standardized reporting practices to accurately document interactions, evaluations, referrals, and conversations with assigned student caseload within the Navigate platform.
• Facilitate structured onboarding experiences for incoming students, helping them navigate institutional systems (e.g., PCC Portal, D2L, Navigate).
• Assess student needs beyond the classroom and connect students proactively with campus and community resources, such as tutoring, financial air services, accessibility services, career counseling, and mental health support.
• Assist with new student orientation, enrollment nights, and institutional enrollment and retention strategies.

• Works independently with little supervision or as part of a team.
• Communicates effectively with students, colleagues, and others.
• Interacts professionally and respectfully with students, colleagues, and others.
• Assess individual and department work processes and recommends improvements.
• Complies with State Fiscal Rules, State Board policies, System and College protocols, and departmental procedures.
• Obtains and maintains proficiency with required systems and equipment.
• Maintains confidentiality of student and employee information as required.
• Completes all required compliance training within the established timeline.
• Serves on committees and other groups as assigned.

• Knowledge of laws, accreditation standards, and best practices pertaining to student enrollment.
• Proficiency with Microsoft Office; working knowledge of Ellucian, Banner, and Navigate.
• Able to lift 15 pounds.
• Able to read and communicate in English.
• Mobility around campus.