Police Communications Technician - Cmhhip

This position exists to execute internal and external communications between institution police, medical staff, ward staff, 1200 plus employees and other sources in order to establish a functional and safe environment for CMHIP patients and staff. Duties in the position include:

• Receives and records emergency and routine police complaints
• Must calm callers to obtain information.
• Clarifies, confirms, and analyzes the situation to determine course of action.
• Adapts guidelines to fit individual situations.
• Must select the best course of action where several exist.
• Transmits information to police officers utilizing dispatch radios.
• Listens for certification of officer safety to determine if additional help is needed.
• Weighs importance of calls to prioritize them.
• Accesses CCIC/NCIC database for officer safety purposes.

• Provides telephone switchboard assistance to CMHIP and other campus agencies by collecting information from incoming, outgoing and internal calls to determine where to refer callers
• Explains the system to employees and patients
• Logs various telephone calls; acts as information regarding telephone numbers
• Reports and logs telephone trouble for repair service.
• Follow up for resolution
• Receives external and or internal calls made by this position related to this duty

• Monitors, answers, and responds accordingly to the Institutes 911 emergency telephone regarding fires, life-threatening medical emergencies, escapes, and dangerous patient situations.
• Must listen and calm callers to obtain necessary information
• Determine the level of response.
• Locate/notify the appropriate response team
• Continuously assess the situation to determine if more assistance is required until the end of the emergency.
• Must make critical decisions immediately as to priority of assistance
• Receives and responds to monthly drills to maintain proficiency
• Responds to emergency preparedness situations
• Must make critical decisions immediately regarding response to various situations and notification processes

• Locates personnel through paging systems
• Alphanumerically pages units and individual during disaster drills and emergencies
• Maintains and updates alpha page system
• Conduct weekly testing of alpha page system for quality assurance purposes
• Monitors and responds appropriate personnel to fire, duress, and burglar.
• Laboratory and oxygen alarm systems
• Verifies situation, notifies appropriate response team and records information
• Analyzes situation to determine level of response
• Monitors weather alerts and relays severe weather to Institution via email or page.
• Initiates fire alarm to Building 125
• Conducts monthly testing of duress and burglar alarms for quality assurance

• Provides general clerical office assistance as it pertains to the work unit.
• Creates and deletes employee computer locations system
• Assists in training of new employees
• Monitors and distributes restricted key sets to authorized personnel

• Responsible for performance of assigned tasks and duties within the scope of practice for this position that do not fall within the realm of duty statements listed above

Experience Only:
One (1) year of relevant experience in an occupation related to the work assigned to this position

Or

Education and Experience:

Completion of an authorized Communication Training Officer Program or equivalent will substitute for the required experience