Business System Professional

What Your Key Responsibilities Will BeSystem Operations and Program Administration:

• Represent the Bursar's Office, in collaboration with the Assistant Bursar System Operations, in B3 program initiatives, cross-functional work groups, and other meetings related to special program operations.
• Serve as a resource for students, departments, vendors, and campus partners by supporting special program administration, account management, operational processes, and issue resolution.
• Maintain knowledge of special program requirements, student financial policies, and business processes to ensure accurate account management, effective problem resolution, and consistent support of program operations.
• Research and resolve student account issues using Campus Solutions, vendor systems, and other university resources.
• Analyze vendor system processing, coding, and error messages to identify root causes, resolve account issues, and provide guidance to students and campus partners.
• Exercise professional judgment in determining appropriate actions for account adjustments, issue resolution, and addressing customer concerns, in alignment with university policy and established procedures.
• Use reporting and query tools, including PS Query, MS Access, and other reporting resources, to identify student populations, troubleshoot issues, and support operational processes.
• Access and use vendor systems to research accounts, investigate discrepancies, and support program operations.
• Collaborate with campus partners, including the Office of the Registrar, Office of Financial Aid, academic departments, and other university offices, to support students and program operations.
• Collaborate with external vendors to research and resolve account discrepancies, configuration issues, and processing errors impacting B3 operations.
• Make recommendations to the Assistant Bursar System Operations and leadership regarding process improvements, system enhancements, and issue resolution approaches based on analysis and operational experience.
• Coordinate with external vendors to support ongoing program administration, operational initiatives, and implementation of business process changes.
• Develop, maintain, and update process documentation, procedures, and reference materials to support SF-Special Programs operations, ensure business continuity, and promote consistent customer service.

• Provide day-to-day operational and technical support for the Bursar's Office OnBase document management system, including workflow monitoring, troubleshooting, and end-user assistance.
• Monitor workflow activity and apply analytical and problem-solving skills to identify, research, and support resolution of processing and system issues.
• Research and resolve workflow, document management, and user issues by applying working knowledge of system functionality and established procedures.
• Perform routine system maintenance and administrative tasks, ensuring the stability, accuracy, and integrity of document management operations.
• Support records retention, document archiving, and data cleanup activities to ensure compliance with departmental and university requirements.
• Maintain and update system documentation, procedures, and reference materials related to OnBase processes and workflows to support consistency, training, and operational continuity.
• Collaborate with the primary OnBase administrator to develop technical and business process knowledge of document management processes, workflow functionality, and system administration to provide operational support, business continuity, and backup coverage for critical department functions.
• Assist with the development, modification, and implementation of OnBase workflows, forms, and configuration changes, applying technical knowledge and professional judgment to evaluate needs and support appropriate solutions under the guidance of the primary OnBase administrator and Assistant Bursar System Operations.
• Assist with testing workflow enhancements, system upgrades, and configuration changes to validate functionality and promote continuous improvement.

• Assist with the development, testing, and maintenance of tuition, fee, and refund configuration within CU-SIS Student Financials module.
• Ensures the timely scheduling, execution, and review of tuition calculation, billing, refund, and related B3 student financials processes, ensure accuracy and timely completion in accordance…