Systems Support Technician

Denver Seminary is a vibrant, multidenominational graduate school dedicated to preparing men and women to address the world’s needs with the redemptive power of the gospel and the life-changing truth of Scripture. Committed to academic excellence, biblical faithfulness, and personal growth, we serve a diverse student body representing over 50 denominations worldwide. Our mission shapes every role at the Seminary, uniting our work with a greater purpose.

The Systems Support Technician serves the entire campus community with the following purposes:

• Provides excellent customer service and works well with a team.
• Provides primary Tier I / II technical support of daily operations for faculty, staff, and students by phone, email, and in person.
• Recommends policy and procedure improvements to improve management of end user workstations.
• Proactive monitoring of administration systems for efficient, secure, and reliable workstation operations.
• Ability to understand customer needs so that technical solutions align with their goals and IT department processes.
• Sufficient knowledge of IT operations and the wide array of activities necessary to provide efficient and timely system and application support.

• Primary support technician involving customer technical issues and questions for a wide range of systems and applications via telephone, email, and walk-ins in a timely manner.
• Effectively prioritize requests all the while providing outstanding customer service.
• Work closely with other IT Team members to resolve customer issues, recommend process improvements, and share lessons learned.
• Ability to communicate technical concepts and educate non-technical customers.
• Progressive understanding of IT processes and ability to perform complex tasks.
• Create and maintain positive working relationships with internal and external customers.
• Support hardware and software systems including desktops, laptops, mobile devices, Audio/Visual components, printers, application support, and network troubleshooting.
• Work closely with customers to provision and replace equipment, including image deployment.
• Manage physical IT assets by entering and updating asset records in the inventory tracking system.
• Coordinate printer maintenance when necessary and maintain printer supply inventory to ensure supplies are always available.
• Monitor endpoint security dashboard to identify potential presence of malware. Verify that security software is properly deployed.
• Resolve client One Drive, SharePoint, and other Microsoft 365 questions and issues.
• Troubleshoot and resolve various mobile device connectivity problems.
  
  Warranty and lease return desktops, laptops, and other equipment as needed.
• Intermediate troubleshooting skills in the areas of: network (i.e. command line and GUI), Windows desktop (e.g. event logs), Client-Server connections, remote connections.

• Special projects and duties as assigned.

• Two or more years of relevant experience in a business environment.
• Technical degree preferred.
• Experience in higher education a plus.

• Committed personal relationship with Jesus Christ required and a lifestyle consistent with the Seminary’s Community Values and Behavioral Commitments.
• Agreement with Denver Seminary’s statement of faith.
• Excellent customer and interpersonal skills with a friendly personality.
• Reliable and accountable to accomplish tasks and projects – with a positive attitude.
• Excellent communication skills – verbal and written.
• Self-starter and high attention to detail.
• Experience installing, configuring, and managing Microsoft Windows operating systems in a networked environment with Active Directory.
• Experience installing, configuring, and…