Digital Workplace Enablement Desktop Support Intern - Summer

Digital Workplace Enablement (DWE), part of Corporate IT, helps Seagate employees stay productive, connected, and ready for what’s next. Our global team delivers proactive, experience-led technology services using modern workplace solutions, collaboration technologies, automation, and emerging AI capabilities.

As a Desktop Support Intern, you will gain hands‑on experience supporting employees and workplace technology at Seagate’s Longmont campus while developing skills across modern digital workplace services.

• Diagnose and resolve hardware, software, Windows, network, collaboration, audiovisual, and connectivity issues.
• Configure, deploy, maintain, and troubleshoot laptops, desktops, peripherals, and workplace technologies.
• Support Microsoft 365 applications, including Teams, Outlook, One Drive, SharePoint, Word, Excel, and PowerPoint.
• Gain experience with endpoint management, identity and access, device security, encryption, and enterprise service‑management tools.
• Explore AI‑enabled support and automation to simplify support and improve employee productivity.
• Document incidents, service requests, troubleshooting steps, and resolutions.
• Identify opportunities to prevent recurring issues and improve the employee technology experience.
• Create and maintain technical documentation and knowledge articles.
• Collaborate across DWE teams to share knowledge, resolve issues, and support consistent service delivery.
• Support Longmont site operations and workplace technology needs as required.
• Schedule:
  
  Monday through Friday, typically 8:00 a.m. to 5:00 p.m..
• Work Arrangement:
  Onsite

• Curious about technology and eager to learn.
• A strong verbal and written communicator.
• Customer-focused with an employee‑experience mindset.
• A critical thinker who approaches problems methodically.
• Adaptable and comfortable working in a fast‑paced environment.
• Interested in AI, automation, collaboration technologies, and modern workplace solutions.
• Collaborative and willing to share knowledge across teams.

• General knowledge of computer hardware, software, Windows, and technical troubleshooting.
• Familiarity with Microsoft 365 applications and collaboration tools.
• Strong problem‑solving and communication skills.
• Pursuing a bachelor’s, associate, or technical degree in Computer Science, Information Technology, Information Systems, Software Engineering, Cybersecurity, or a related field.
• Enrolled in classes for Fall 2027.

Preferred

• Experience supporting computers, software, peripherals, AV equipment, or network connectivity.
• Exposure to Active Directory, Microsoft Intune, Microsoft Configuration Manager, or enterprise ticketing platforms.
• Interest or experience in generative AI, Microsoft Copilot, scripting, or workflow automation.
• Relevant coursework or certifications such as CompTIA A+, Microsoft Fundamentals, HDI, or ITIL.

Our Longmont product‑design campus is nestled against the foothills with exceptional views of the Rocky Mountains. Employees enjoy an active on‑site experience with amenities including food service, fitness facilities, walking paths, employee resource groups, and community involvement opportunities. The Longmont internship program has historically provided exposure to both workplace services and facilities operations.

The estimated base wage range for this position is $/hr. The individual base wage is based on work location and additional factors, including job‑related skills, experience, and relevant education or training. Seagate offers comprehensive benefits to its eligible Interns, including, but not limited to, medical, dental, vision, and participation in the employee stock purchase plan. Seagate also offers Interns 12 paid holidays and a…