Laundry Pro

Reports To:

Spinjoy Location Supervisor / Store Manager

Employment Type:

Part-Time or Full-Time (Hourly)

Spinjoy is a fast-growing, full-service laundry partner located inside select Walmart Supercenters. We make "Laundry Made Easy" by letting customers drop off their laundry, shop in Walmart, and pick up fresh, folded clothes. Our mission is to save time for busy families and shoppers while delivering clean, professional, eco-friendly service in a bright, welcoming space.

As a Spinjoy Laundry Pro, you are the friendly, professional face of the brand inside Walmart. You handle every step of the customer experience — from greeting walk-ins, processing drop-offs, operating equipment, folding laundry, to ensuring fast, accurate pickups. You help create a positive, efficient, and spotless environment that turns laundry into a convenient, delightful part of a Walmart trip.

• Greet every customer with a warm "Welcome to Spinjoy! How can we help?" and a smile
• Explain the simple drop-off process, app setup, and 90-minute turnaround
• Answer questions using Spinjoy's Q&A database (e.g., pricing, eco options, stain treatment)
• Assist with heavy bags, special requests (fragrance-free, special care notes), and app downloads/sign-ups
• Handle complaints with empathy, offer solutions (discounts, rewash), and elevate to supervisor when needed

• Receive, weigh, tag, and bag laundry using QR code system
• Load/unload large-capacity washers and dryers; follow load-size guidelines for detergent and cycles
• Perform eco-friendly stain pretreatment when requested
• Fold laundry neatly at organized stations (pair socks, wrinkle-free results)
• Inspect final loads for quality before handing to customers
• Maintain spotless workspace: daily cleaning checklists, lint trap removal, machine wiping, spill management

• Wear provided uniform and PPE (gloves, aprons) when handling soiled items or chemicals
• Follow all safety protocols (emergency shutoffs, hazard reporting)
• Never mix customer loads — ensure strict separation
• Handle lost items (pockets, sharps) per lost-and-found and disposal procedures

• Log new customer activations in the app for spiff bonuses ($2–$5 per activation) and monthly contest points
• Participate in training modules (operations, safety, customer service, Spinjoy Certified Laundry Pro badge)
• Work collaboratively in a family-like culture; celebrate wins and support teammates
• Maintain phone-free focus during shifts (emergencies handled via manager)
• Perform other duties as assigned by supervisor as required
• Adhere to established policies outlined in the Spinjoy Employee Handbook
• Represent the company to customers, prospective customers, coworkers and supervisors by actively supporting diversity
• Demonstrate regular and consistent attendance habits in conformity with established work schedule duties and departmental demands

• High school diploma or equivalent
• Positive attitude, strong customer service skills, and reliability
• Ability to stand/walk for entire shift, lift up to 50 lbs (laundry bags, supplies)
• Basic math skills
• Comfortable using smartphone/tablet for app and QR scanning (training provided)
• Flexible availability (including weekends and evenings — Walmart store hours)
• Must be able to operate commercial laundry washer and dryer

• Previous retail, hospitality, or laundry/laundromat experience
• Familiarity with cleaning equipment or basic machine operation
• Enthusiasm for eco-friendly practices and helping busy families

• Competitive hourly pay + spiff bonuses for every new customer activation
• Monthly Activation Contest with cash prizes and team bonuses
• Paid training and certification (Spinjoy Certified Laundry Pro)
• Uniform provided
• Opportunity for advancement (e.g., shift lead, supervisor) as Spinjoy expands
• Benefits for eligible employees
• Work in a clean, modern, bright environment inside Walmart

• Full-time: 40 hours/week
• Part-time: