Dispatcher, Transportation

Join to apply for the Dispatcher role at Flight Innovation, Inc.

CAED Vision:
Our vision is to be the worldwide partner of choice in defense and security, and civil aviation by revolutionizing our customers’ training and critical operations with digitally immersive solutions to elevate safety, efficiency, and readiness.

CAED Defense & Security Mission: CAED’s Defense and Security business unit focuses on helping prepare military customers to develop and maintain the highest levels of mission readiness.

CAED Values:
Empowerment, Innovation, Excellence, Integrity, and OneCAE make us who we are, and we strive to make a difference in the world while helping each other succeed.

• Comprehensive and competitive benefits package and flexibility that promotes work-life balance.
• A work environment where all employees are valued, respected, and safe.
• Freedom to succeed by enabling team members to deliver, take initiatives, and make decisions.
• Recognition, professional development, advancement, and having fun!

The primary role of the Dispatch position is safety: ensuring only airworthy aircraft and qualified crews are dispatched, missions are monitored, leadership is notified for overdue flights, and all missions are checked‑in with accurate, complete, and timely information. The secondary role is reporting the results of operations and possessing the capability for manual operations when My Flight Train  (MFT) or the internet is not functioning.

• Ensure that the aircraft and crews are properly dispatched.
• Provide the crews with the aircraft binder and keys.
• Contact the proper flight lead for aircrew no‑shows.
• Ensure maintenance has the aircraft binders for non‑airworthy aircraft.
• Provide support for emergency and overdue aircraft.
• Document flight cancellations for proper tracking.
• Make day‑of changes to include reflowing flights due to weather, maintenance, illness, etc.
• When aircraft meter discrepancies arise, coordinate and resolve the discrepancy with the Lead Dispatcher/Chief of Scheduling or maintenance (after business office hours).
• Verify that all student grade sheets are completed/entered prior to the end of the shift.
• Provide reports to program managers—including daily activity summary with month‑to‑date cumulative events, type of aircraft, hours, etc.; and the daily OPSUM with month‑to‑date cumulative reason codes and notes.
• Assist in entering the cancellation information into the MFT System.
• Other dispatch functions as assigned.
• Train new Program Management team members on how to use MFT for check‑out/in and the dispatch procedures.
• Ensure that dispatch policies and procedures are current and revised as necessary.
• Ensure all dispatch personnel are trained and capable of following safety procedures and notification protocols.

• High School Diploma or greater.
• 1+ year of Customer Experience.
• 2+ years of experience using Excel.

• Excellent interpersonal and communication skills.
• Strong problem‑solving and conflict‑management skills.
• Strong verbal and written communication.
• History of prioritizing tasks and multitasking with strong attention to detail.
• Ability to work collaboratively in a team environment.
• Highly proficient at using Microsoft Office products.
• Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role.

Must comply with all company security and data protection/usage policies and procedures. Personally responsible for proper handling of all information and materials, in any form. Shall not divulge any information, or afford access, to other employees not having a need‑to‑know. All government and proprietary information will be accessed and stored electronically on company provided resources.

• Incumbent must be eligible for DoD Personal Security Clearance.

Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role.

• Duties performed in an office environment and manufacturing facility.
• Must be able to work overtime on and off‑shifts as required.
• The employee is…